The VDI & DaaS Administrator Course has been updated with information on installing and deploying agents, architecture, stress settings and more. There is also a video showing the differences between Dex and Solve. To view the new content, visit https://cuacademy.controlup.com/course-catalog/.
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DaaS Related Training & Support Archives
DaaS training and support-related archives from inside the ControlUp Community on Slack.
Understanding Cross Site Association in ControlUp
When the delivery group is in another datacenter, it may have its own ControlUp monitor which the EUC view only allows one site per EUC site. RT shows information but Solve does not. It is verified that the monitor is connected and available, but the user needs "cross site association" -- a setting to allow the monitors to share data between each other. Enabling this feature increases network utilization and has to be done manually. For more information, the user can see the Multi-Site Association Feature at https://support.controlup.com/docs/multi-site-association-feature.
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Tools to Make ControlUp Easier to Use
Three ControlUp articles were shared: Edge DX Prerequisites, a Fix for devices with ZScaler VPN not showing their real IP address in Edge DX, and a script/scheduled trigger to sync ControlUp accounts with an AD group. These tools can help make ControlUp easier to use. The articles can be found at https://support.controlup.com/docs/.
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Sivan’s “Did You Know”: The ControlUp Audit Log
This week is about the Audit Log, which can be enabled to go to a SysLog Server or Centralized Auditing. For more information, take a look at the ControlUp support articles at https://support.controlup.com/docs/audit-log and https://support.controlup.com/docs/centralized-audit-log.
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1000 Members – ControlUp Community!
I'm thrilled to inform you that the ControlUp Community has reached the 1,000-member mark in only four months! Record speed!
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Differences Between Solve and Insights by ControlUp
A user asked about the differences between ControlUp's Solve and Insights. The user was told that Solve is the main interface and Insights will be incorporated into Solve. The webinar https://www.controlup.com/webinars/webinar-optimize-your-daas-environment-with-controlups-next-gen-web-interface/haha is a good source for more information. The user was told that some reports and functions are not yet in Solve and there is a separate license for Solve.
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Investigating Citrix VDA Registration Issues with ControlUp
A ControlUp user was dealing with a fallout after domain controller patching impacting Citrix VDA registration. Yoni suggested using the built in machine action GP Update to check the Events pane for ID 14 and the domain membership script action for repairing identity issues, while other ControlUp SMEs were tagged for further help. Links were also provided to Microsoft articles for Kerberos and Netlogon protocols.
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Integrating with ServiceNow through ControlUp Solutions
This discussion covers the recommended methods for integrating ControlUp with ServiceNow - these include ControlUp Real-Time DX (VDI & DaaS) or other solutions. ControlUp has an Event Management module which includes integration via Email and Rest API. The blog posts "10 Simple Steps to Build Your Own Integration in ControlUp" and "Control Up Test Drive Part II" provide additional information.
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How to Get Started with ControlUp Products
Chad asked about the ControlUp products Realtime DX, Edge DX, and Scoutbees. These products are used to manage physical and virtual desktops respectively, as well as diagnose issues, automate tasks, measure UC&C engagements, and test SaaS apps. With a 21 day trial of the products, Chad can gain a better understanding of the features. For additional assistance, Chad is encouraged to engage with the Pre-sales team or contact the Support team. Links to helpful resources such as a demo video and getting started guide were shared.
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Troubleshooting a Script to Disable Maintenance Mode in Cloud-Managed Citrix DaaS
A user had troubles with a script for taking a machine out of maintenance mode in cloud-managed Citrix DaaS. It was suggested to check the parameters and to compare the script for enabling maintenance mode. The issue was solved by installing the Citrix SDK, saving credentials to a secureclient.csv file, and including the Set-XDCredentials command in the Disable script. It was recommended to update the scripts for the Cloud environment.
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