The user was having difficulty inviting a new user on their dex tenant. It was suggested that the user should have access to the ControlUp configuration console. However, it was clarified that this is only needed for the VDI and Daas part. The user was advised to open a support ticket to resolve the issue.
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DaaS Related Training & Support Archives
DaaS training and support-related archives from inside the ControlUp Community on Slack.
Stress Tuning in ControlUp Administration Course
Stress tuning is a common topic discussed between ControlUp customers. There are three videos covering the basics included in the full VDI & Daas admin course which can be found at https://cuacademy.controlup.com/?s=stress. The Stress Calculator can also be used to generate recommendations specific to the customer data found at https://support.controlup.com/docs/stress-level-calculator-tool-v2.
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Read the entire article here...
Updated VDI & DaaS Administrator Course on ControlUp Academy
The VDI & DaaS Administrator Course has been updated with information on installing and deploying agents, architecture, stress settings and more. There is also a video showing the differences between Dex and Solve. To view the new content, visit https://cuacademy.controlup.com/course-catalog/.
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Read the entire article here...
Understanding Cross Site Association in ControlUp
When the delivery group is in another datacenter, it may have its own ControlUp monitor which the EUC view only allows one site per EUC site. RT shows information but Solve does not. It is verified that the monitor is connected and available, but the user needs "cross site association" -- a setting to allow the monitors to share data between each other. Enabling this feature increases network utilization and has to be done manually. For more information, the user can see the Multi-Site Association Feature at https://support.controlup.com/docs/multi-site-association-feature.
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Read the entire article here...
Tools to Make ControlUp Easier to Use
Three ControlUp articles were shared: Edge DX Prerequisites, a Fix for devices with ZScaler VPN not showing their real IP address in Edge DX, and a script/scheduled trigger to sync ControlUp accounts with an AD group. These tools can help make ControlUp easier to use. The articles can be found at https://support.controlup.com/docs/.
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Read the entire article here...
Sivan’s “Did You Know”: The ControlUp Audit Log
This week is about the Audit Log, which can be enabled to go to a SysLog Server or Centralized Auditing. For more information, take a look at the ControlUp support articles at https://support.controlup.com/docs/audit-log and https://support.controlup.com/docs/centralized-audit-log.
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Read the entire article here...
1000 Members – ControlUp Community!
I'm thrilled to inform you that the ControlUp Community has reached the 1,000-member mark in only four months! Record speed!
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Differences Between Solve and Insights by ControlUp
A user asked about the differences between ControlUp's Solve and Insights. The user was told that Solve is the main interface and Insights will be incorporated into Solve. The webinar https://www.controlup.com/webinars/webinar-optimize-your-daas-environment-with-controlups-next-gen-web-interface/haha is a good source for more information. The user was told that some reports and functions are not yet in Solve and there is a separate license for Solve.
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Read the entire article here...
Investigating Citrix VDA Registration Issues with ControlUp
A ControlUp user was dealing with a fallout after domain controller patching impacting Citrix VDA registration. Yoni suggested using the built in machine action GP Update to check the Events pane for ID 14 and the domain membership script action for repairing identity issues, while other ControlUp SMEs were tagged for further help. Links were also provided to Microsoft articles for Kerberos and Netlogon protocols.
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Read the entire article here...
Integrating with ServiceNow through ControlUp Solutions
This discussion covers the recommended methods for integrating ControlUp with ServiceNow - these include ControlUp Real-Time DX (VDI & DaaS) or other solutions. ControlUp has an Event Management module which includes integration via Email and Rest API. The blog posts "10 Simple Steps to Build Your Own Integration in ControlUp" and "Control Up Test Drive Part II" provide additional information.
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Read the entire article here...