A user shared how ControlUp has made server migration to new vCenter and network VLANS easier, saving hours of manual work. The tool offers multiple features and visibility into different environments to help resolve issues and prevent finger-pointing. Other users also express their appreciation for ControlUp's handy features such as historical troubleshooting and data analysis.
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DaaS Related Training & Support Archives
DaaS training and support-related archives from inside the ControlUp Community on Slack.
The Audit Log in DEX – Availability and Plans for the Future
A user asked about the availability of the audit log in DEX. It was confirmed that the VDI & Daas audit log can be found in the top right settings by selecting "VDI & Daas". It was also mentioned that an effort will be made to bring all audit logs together in DEX. The most central audit log will require effort from multiple pieces and will not be available before April. The user thanked Wouter for the information.
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Read the entire article here...
Upgrading to app.controlup.com and its Features
The discussion centered around upgrading to app.controlup.com and whether or not it would affect access to Insights and Solve. Some users recommended the new platform, saying it offers more features and is better overall. Others clarified that there are no changes to the real-time console or Solve, but there may be version requirements. The email with more information and links to articles was also provided.
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Read the entire article here...
Troubleshooting High Peak User Input Delays in ControlUp
A user asked for recommendations to diagnose high Peak User Input Delays. Another user suggested zooming in on the time of the delay and checking memory usage. They also shared how to find information on what application is slow to respond to user input. The discussion then focused on how to identify the cause of a slow application, often due to resource constraints. The team provided examples, such as MMCexe processing event logs, and suggested that more resources may not always solve the issue.
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Read the entire article here...
ControlUp Community Radio #6 – Day 1 with Simon Townsend, ControlUp Field CTO
Join us in this exciting episode of ControlUp Community Radio, where our host, Douglas Brown, talks with Simon Townsend, the newly appointed Field CTO of ControlUp.
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Read the entire article here...
ControlUp Community Episode #4 – Conversation with Andrew Wood, ControlUp Product Manager
In this dynamic episode of ControlUp Community Radio, host Douglas Brown engages with Andrew Wood, a seasoned EUC industry expert who recently embarked on a new journey as a Product Manager at ControlUp. Their conversation, rich with laughter and insights, delves into a broad spectrum of topics, highlighting Andrew's extensive experience and the evolving landscape of end-user computing (EUC).
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Read the entire article here...
Collectively Improve Current ControlUp Functionalities with UserVoice Feature Request
A user sought the help of other ControlUp Citrix DaaS & ControlUp users in pushing for an improvement with regards to the current functionalities. A feature request was made on ControlUp UserVoice (https://controlup.uservoice.com/forums/953875-controlup-uservoice-prospect-request-form/[…]ns/47371013-rewrite-all-controlup-scripts-for-citrix-daas). The user needed to modify an existing script ("Enable CVAD machine maintenance mode") to suit their DaaS environment. Guy is currently scoping out this work with an initial script.
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Read the entire article here...
Giving Non-IT Staff Read Rights in ControlUp DEX using SAML Configuration
A user asked about giving non-IT staff read rights for the DEX platform and viewing the VDI/DAAS dashboard without logging into the console (server). It is possible to achieve this using SAML configuration. For further information on this setup, a link was provided - https://support.controlup.com/docs/saml-sso-for-dex#automatic-vdi-daas-user-account-provisioning.
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Read the entire article here...
Error Inviting New User on ControlUp DEX Tenant
The user was having difficulty inviting a new user on their dex tenant. It was suggested that the user should have access to the ControlUp configuration console. However, it was clarified that this is only needed for the VDI and Daas part. The user was advised to open a support ticket to resolve the issue.
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Read the entire article here...
Stress Tuning in ControlUp Administration Course
Stress tuning is a common topic discussed between ControlUp customers. There are three videos covering the basics included in the full VDI & Daas admin course which can be found at https://cuacademy.controlup.com/?s=stress. The Stress Calculator can also be used to generate recommendations specific to the customer data found at https://support.controlup.com/docs/stress-level-calculator-tool-v2.
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Read the entire article here...