A user was experiencing a problem with a trigger regarding available desktops and was looking for advice on how to manage machines that are powered off but technically available. Another user suggested checking the use of autoscale and policy settings. It was also mentioned that a script could be used to track the last power actions, but this is not a native feature.
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Delivery Groups Related Support Archives
Delivery Groups training and support-related archives from inside the ControlUp Community on Slack.
Exporting Cache Drive Usage Data Using ControlUp and PowerBI/Excel
A user asked how to export cache drive usage data to PowerBI/Excel for a customer who wants historical data. A scheduled trigger can be used with a specific query to retrieve the information and export it to a CSV file. Another user shared a tip on using wildcards in the query to retrieve data from specific folders.
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Read the entire article here...
Troubleshooting EUC Connection in Citrix 2407
After upgrading a lab to Citrix 2407, a user noticed EUC Connection was no longer working and opened a ticket. The property 'VMPoweredOnDate' does not exist on type 'XenDesktopMonitor.XenDesktopMonitorV2.Connection'. A suggested method for troubleshooting is also mentioned.
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Read the entire article here...
Improving Reporting in ControlUp: Addressing Skewed Numbers and Adding More Features
Users in a Slack discussion talked about challenges in using the "Reports" section of app.controlup.com, where time frames can be selected. One user pointed out the issue of skewed numbers due to idle times, suggesting a possible feature for defining "hours of the day." Another user suggested finding a solution outside of ControlUp using CSV files and Excel formulas. @member noted a possible upcoming feature for working day and working out in H2/24. The discussion also touched upon the use of "95% percentile" and "sizing recommendations" in multi-session environments. @member also suggested considering memory spikes in recommendations, and ensuring consistent graphics across pools of servers.
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Read the entire article here...
How to Select Multiple Pools in ControlUp for Reporting Purposes
Multiple users discussed the possibility of selecting multiple pools in the dropdown menu from the folder structure in the console for reporting purposes. While there is no current solution for this, there is a workaround by organizing pools into separate folders. However, the built-in sync script does not allow for customization of folder mappings, so this may not be a viable solution. There is a feature that allows for custom folder mapping in the Universal Sync script, but it may not work for all situations. Further discussion and resources can be found in the Slack channel.
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Read the entire article here...
Troubleshooting the Built-In Synchronization Feature in ControlUp
A user encountered difficulties using the new Built-In Synchronization feature for ControlUp, specifically with custom mappings and instructions lacking examples. Other users provided helpful tips and guidance on how to properly use the feature, including the use of wildcards and setting the sync to a shorter interval. The discussion ended with the confirmation that the desired actions were accurately assigned.
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Read the entire article here...
Dashboards and Feedback: A Discussion at ControlUp
Users discussed the use of Dashboards and shared examples. Some reported using it to show the health and availability of Citrix Delivery Groups and infrastructure servers. They also shared that they will be giving feedback to the CU production managers, who take into consideration user suggestions. They also commented on the positive impact of this feedback in the past. The group also mentioned the availability of training at ControlUp Academy.
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Read the entire article here...
Workaround for Issue with Dashboards for Citrix Delivery Groups
A user asked for a workaround for an issue with dashboards for Citrix delivery groups in ControlUp - when tags are used for the delivery groups, it interferes with the ability to track user experience and other metrics. It is confirmed that the tags are on the Citrix side, and there is speculation that this could be a bug related to changes in the Citrix API/SDK. The issue specifically affects the ability to track Failed Connections per hour.
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Read the entire article here...
ControlUp – A Game Changer for Server Migration and Troubleshooting
A user shared how ControlUp has made server migration to new vCenter and network VLANS easier, saving hours of manual work. The tool offers multiple features and visibility into different environments to help resolve issues and prevent finger-pointing. Other users also express their appreciation for ControlUp's handy features such as historical troubleshooting and data analysis.
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Read the entire article here...
Tracking Downtime and Uptime for VDIs in ControlUp
A user asked for ways to track downtime and uptime percentage of their VDI's for an SLA with a customer. A team member suggested using Scoutbees or the session count historical dashboard. Another option is to use the ControlUp powershell module to build a database for tracking availability. A UserVoice request can also be made for this feature. URL: https://support.controlup.com/v1/docs/monitor-cluster-powershell-api-cmdlets
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Read the entire article here...