The discussion covered troubleshooting tips for appx package issues. It suggested using "AppX packages loaded" section and procmon'ing the affected user to gain more visibility. It also included a link to a video and summarized the relevant section relating to troubleshooting gaps. The video can be found at https://youtu.be/jyj5dEpXg_Y?t=1872.
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Firewall Related Training & Support Archives
Firewall training and support-related archives from inside the ControlUp Community on Slack.
How to Troubleshoot ‘Request Timed Out’ Error When Implementing ControlUp’s High Latency Analysis Script
A user asked for help with a script found at https://www.controlup.com/script-library-posts/analyze-high-latency-issues/, which was running the full 5 minutes before timing out. A member suggested to change the endpoint IP to the public one if the client is on the same network or at least pingable, but noted that most home firewalls will not allow ping so it will likely time out.
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Read the entire article here...
Is it Possible to Have a ControlUp Monitor Server in a DMZ?
A user asked if it is possible to have a ControlUp monitor server in a DMZ while managing Citrix desktops not in the DMZ. Connectivity over port 40705 to the agent is possible, but DNS resolution and AD connections must also be in place for it to work.
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Read the entire article here...
Any extra Firewall rules required to allow use of session actions from ControlUp Solve?
When trying to use the actions from Solve, a user asked if anything needs to be enabled or if there are extra firewall rules required. The user confirmed that all other pages in Solve worked well, but the actions were failing. According to the ControlUp support page https://support.controlup.com/docs/solve-actions, the monitors need to be able to connect to solve.controlup.com over 443.
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Read the entire article here...
How to Configure the Firewall for ControlUp Remote DX and IGEL Devices
A user asked if port 40705 needed to be opened between monitors and IGEL devices for Remote DX. It was suggested that no firewall rules were necessary, and the user was given the steps to deploy the Remote DX plugin and configure the virtual channel in order to view Remote DX metrics. It was also suggested for the user to test on a laptop/PC. The user then asked for the cuepux_srv_dll which was not immediately found.
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Read the entire article here...
Trouble Adding Host to ControlUp Console
A user had trouble adding a host in the Console, receiving the error "The RPC server is unavailable". Suggestions included checking all necessary firewall ports were open and unchecking the 'Deploy agent automatically' setting in the agent settings, which solved the issue. It is advised that the latest version of .Net Framework (4.8) is installed to ensure compatibility. The latest On-prem version of ControlUp available is 8.7.0.24.
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Read the entire article here...
How Much Additional Employee Workload Can We Expect from a ControlUp Edge DX Deployment of 1500 Devices?
A user asked about the workload accompanying an ControlUp Edge DX deployment, which would involve approximately 1500 devices. Installation of the agent via MSI is easy, as Edge DX is a SaaS application with no additional infrastructure or firewall rules needed. ControlUp Academy has free Edge DX administrator courses. The deployment should take less than 2 hours, but it is recommended that 1/2 a day be assigned for safety. The ControlUp Academy course can be found at https://cuacademy.controlup.com/edgedx-info/.
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Read the entire article here...
Missing “Client Device Score” icon in ControlUp Solve?
Members discussed the issue of not seeing Client Device Score in ControlUp Solve, and why metrics like Client Wi-Fi Signal, Lan Latency, Total Session Latency, and Internet Latency indicate the score. They concluded that Remote DX must be installed on the endpoints and the registry values need to be deployed. Members also noted that 3rd party software can be tricky with virtual channels, and that the default MSTSC rdp client should be used. Support ticket can be created at support@controlup.com.
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Read the entire article here...
Running Nutanix CLI Commands From the ControlUp Console
A user asked if it was possible to run Nutanix CLI commands from the ControlUp console, and if it was possible through the PowerShell module or REST API. It was suggested that if the CLI tools and firewall are open, this might be possible. One member shared that they have a similar solution which involves SSH'ing into the Nutanix host, plus the OpenSSH Powershell module installed. The member agreed to share their solution.
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Read the entire article here...