A user was setting up ControlUp with split accounts and was facing issues when connecting with the console. It appeared that the impersonation activity was using the wrong account, causing access denials. Support explored the issue but couldn't find a rootcause. It turned out changing the account for a specific application pool in IIS to the SVC_CU_DB account fixed the issue, suggesting it was an installer problem. An event log in security was making logon failures with a STATUS_WRONG_PASSWORD code.
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Logs Related Training & Support Archives
Logs training and support-related archives from inside the ControlUp Community on Slack.
ControlUp Script Batch Release – June 25, 2023
Troubleshooting Access to ControlUp Portal – can access ControlUp Console but not Solve
A user was facing issues while trying to access https://solve.controlup.com/ portal, and was advised to make sure the account has the right permissions in the security policy and to add organization members that right if necessary. The user was then guided to add the org name to the URL, then save the settings, after which the user was able to log in.
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Automating a Reboot with Two Triggers in ControlUp
A user was looking for a way to reboot a server after an Event Viewer error had triggered maintenance mode and logged out all users. It was suggested to use two triggers - the first would put the server into maintenance mode and set a registry key, and the second would check the registry key and if it was present, reboot the server. The use of a PowerShell script was offered to create the registry key in the first trigger. To ensure that only servers with the 1005 error code were rebooted, the registry key would need to be checked.
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Read the entire article here...
Troubleshooting Trigger that Runs Analyze Logon Script in MSP Mode
A user was having trouble getting their automated trigger to run their analyze logon script, and has identified that it is likely caused by running in MSP mode. Support has suggested clearing the console cache, and further investigation is taking place.
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Read the entire article here...
Understanding App Load Time in ControlUp
A user asked if there is a document outlining how App Load Time works. There is only one App Load Time entry for Edge and Chrome, and ControlUp will only monitor the app load time for the first app it sees. More information can be found at https://support.controlup.com/docs/en/app-load-time-?highlight=app%20load%20time.
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Read the entire article here...
What command is executed when you right click on a proces and “kill process”?
When right-clicking on a process and selecting "kill process" using the RT Console, the user asked what command is being executed. They needed to create an automated action to kill winlogon.exe, which is preventing sessions from logging out. It was suggested that they use the Powershell Cmdlets for SOLVE Actions, as found in the ControlUp documentation. Alternatively, a stop-process force or taskkill can be used as part of a logoff trigger.
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Why is the ‘NIC Dropped Receive Packet’ Counter Fluctuating in RDS and How Can I Troubleshoot This Issue?
The user was troubleshooting RDS performance issues and noticed that the NIC Dropped Receive packet counter went up and down on some servers. It was discovered to be from the HyperV host and was found under Performance Counter > Network Interface > Packets Received Discarded. Title: Troubleshooting RDS Performance Issues with HyperV Host Network Packets
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Help Needed with ‘Analyze Logon Duration’ Script: Auto-Action Issue and Incomplete Output
A user experienced an issue with the "Analyze logon duration" script run as a triggered task, only seeing an error attachment instead of the full output they needed. Ton suggested removing the -ErrorAction SilentlyContinue part to see if this helps, and @member suggested it may be a permission issue. The automated script creates the same output, with priority given to stderr streams over stdout. Users should check the audit log and ensure the logging of events is enabled.
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Read the entire article here...
How to add users to ControlUp Insights and Solve Access
A user asked how to add users to Insights - they needed to be added to the Security policy and then launch the RTC one-time to sign up. It is recommended to give the user the "Use Solve" right in the security policy, and if a SAML is used, then there is no need for the export/import process. To get the "Manage Solve" permissions, this is found in the "Perform organization-wide actions". The "Create Solve user automatically" option in the SAML settings is not available at the moment, with no estimated time of repair.
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Read the entire article here...