Users discussed issues with MS Teams, Edge, and Chrome crashing on Windows 11 devices. The event log showed a Fault bucket event without a corresponding 1000 event, indicating a possible app vendor issue. The ControlUp team has alerted Microsoft and is working to find a solution. The team has also created an alert for the 1001 event, but it does not provide helpful information for resolving the problems.
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Logs Related Training & Support Archives
Logs training and support-related archives from inside the ControlUp Community on Slack.
Troubleshooting Triggers for ControlUp Monitors
There is a trigger set to run on Monitors and the user encountered an error while it's running. One suggestion was to check the security context and make sure the relevant account is logged off from the server where the monitor is installed. Logging off the account logged into the server resolved the issue.
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Upcoming Feature: Triggering Windows Events with “Information” Type on ControlUp
A user asked if it was possible to trigger windows events with "Information" type, and was informed that this is not currently supported. However, it will be available in a future release and a PowerShell script can be used as a temporary workaround. Another user thanked for the information and asked if there was a feature request submitted for this. The team at ControlUp responded that enhanced log monitoring, including triggers for Information-level events, will be integrated soon and they are looking for partners to help understand use cases. There was a question about adding trending for events and the response clarified this as having a trend analysis for events.
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How to Access Audit Logs for Trigger Edits in ControlUp
A user inquired about audit logs for trigger edits, which are available in ControlUp's own audit log and syslogs if configured. The logs can be found in the VDI menu of DEX.
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Event Log Triggers and Incidents in ControlUp
In a Slack discussion about event log triggers and incidents, a user asked if a new trigger could be created for a specific event log source and if it would still be logged as an incident if no follow-up action was attached. Another user suggested using the "Events" tab at the bottom for live events, while another recommended using Powershell to retrieve events captured through incidents. The "Top Windows Events" report in DEX was also suggested as a potential resource.
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Troubleshooting Remote Shadowing with ControlUp on Edge DX
A user was having issues with remote shadowing on an endpoint with Edge DX installed. ControlUp support team suggested troubleshooting through Windows event logs or changing debug log levels. They also noted that it can take up to a minute before a new connection can be created.
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Troubleshooting Outbound Issues with ControlUp 9.0 Upgrade
A user experienced issues with upgraded servers that were reporting to the wrong site. They received helpful information and links on how to fix this issue. Additionally, a related question was asked about updating template machines and their effect on new deployments. They were informed that the outbound change would need to be made on new deployments.
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Managing Time Zones and Triggers in ControlUp
A user asked if ControlUp can set a single trigger that will log out all ICA sessions at 11pm server time, across client servers in different time zones. Another user suggested using trigger schedules to enable/disable triggers during certain days/times. The first user realized that a single trigger cannot achieve their desired outcome due to different time zones. The time zone for the monitor servers is Pacific, but the client servers are in various time zones.
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Troubleshooting ControlUp Error Message
The team discussed an error message that was appearing when trying to access ControlUp. It was suggested to check the URLs needed to access the service, SSL inspection, and network communication. Some URLs required for v9 may need to be whitelisted. A tool was released to test network connectivity to ControlUp cloud services. The URLs and relevant validation results can be found at https://support.controlup.com/docs/how-to-check-network-connectivity-to-controlup-cloud-services?highlight=netwrok%20test%20tool.
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How to Troubleshoot Connection Issues with ControlUp for Physical Endpoints
There is a potential issue with connecting to a Windows device with Edge DX installed. It was suggested to check the event viewer and device events, and to allow the traffic on the proxy/firewall. The agent's outbound tunnel may also facilitate inbound requests, but if the websocket connection fails, a different method will be used. The documentation for this can be found at https://support.controlup.com/v1/docs/prerequisites-for-controlup-for-physical-endpoints-apps, and logs may also appear in the device events in Edge DX itself.
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Read the entire article here...