Trentent gave advice seeking to identify why application performance on physical machines had a peak user input delay up to 15 seconds - the default trigger priority boost for processes has a threshold of 300ms. Edge DX was installed and CPU spikes were not observed. It was fixed in the Beta 2 for Windows and can be due to any number of causes such as latency with proxies and disk issues. User input delay can be inspected with the newest agent.
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Microsoft Windows Related Training & Support Archives
Microsoft Windows training and support-related archives from inside the ControlUp Community on Slack.
How to Kick off Windows Systemreset Command from ControlUp Edge DX?
A user wondered if there was a way to kick off the Windows "systemreset -factoryreset" command with a script from Edge, as an alternative to the user going into recovery mode, but it seems that a prompt is required which will be unanswered if the user is not logged on. The user would not like to automate this process and the solution may not be worth the effort required to make it 100% safe.
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Read the entire article here...
How to Gracefully Cycle ControlUp Monitor Services with PowerShell
A user asked if there was a graceful way to cycle monitor services with PowerShell. It was suggested to use a combination of stop and start the service with a 30 second delay to allow for memory to clear up, instead of a regular service restart.
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Read the entire article here...
Error “This app can’t run on your PC” trying to use Remote Assistance on the ControlUp Console
When attempting to use Remote Assistance from the console, a file with no association appears. It is not possible to use the console on Server machines. Enabling the desktop experience feature may help. There is also a scripted action called "Shadow session" to enable it properly, however group policy values and administrator access to the target machine may be required. More information can be found at https://www.controlup.com/script-library-posts/shadow-session/.
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Read the entire article here...
Investigating Network/Internet Connection Drops with ControlUp Latency Report
The user asked about a graph showing gaps in latency numbers which indicates a drop in the clients network/internet connection. It was suggested to set up Scoutbees and monitor wifi as part of the issue resolution. Having 3 targets in the latency report and seeing gaps in the same spot for all 3 targets could point to an issue with the user's cable, router, modem or ISP. ControlUP traceroute info might also be helpful.
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Read the entire article here...
Understanding Desktop Load Time in CU Insights for VDI Environments
The user asked for an explanation of the Desktop Load Time parameter in CU Insights for Citrix VDI environments - this is the average duration of the desktop initialization phase, including the Active Setup phase if it is the first time a user logs on to a Windows computer. The user also asked what can affect the duration and if any methods are available to fight the parameter and make the Logon Duration Score lower. Further information is available at https://support.controlup.com/docs/logon-duration-report and https://www.controlup.com/resources/blog/entry/troubleshoot-and-speed-up-windows-logons-in-desktop-virtualization-environments/.
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Read the entire article here...
Differences Between Solve and Insights by ControlUp
A user asked about the differences between ControlUp's Solve and Insights. The user was told that Solve is the main interface and Insights will be incorporated into Solve. The webinar https://www.controlup.com/webinars/webinar-optimize-your-daas-environment-with-controlups-next-gen-web-interface/haha is a good source for more information. The user was told that some reports and functions are not yet in Solve and there is a separate license for Solve.
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Read the entire article here...
Targeting Machines for Surveys in ControlUp Edge DX
A user asked if it is possible to target certain machines for surveys in ControlUp Edge DX, with the current options being AD groups or individual machines. It was mentioned that machine group selection may need to be requested as an enhancement. Linux agents do not currently support user sentiment. The survey is sent to users, and Edge is not installed on Citrix desktops.
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Read the entire article here...
Troubleshooting the ControlUp Library Script “Notify Users Poor Wifi”
A user was trying to use the "Notify Users Poor wifi" script from the ControlUp library, but it was not working. A suggestion was made to check if 'Run in .NET (Preview)' is selected. @member, who had something to do with the script, provided a screenshot which showed the 'Execute script with .NET engine' checkbox.
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Read the entire article here...
How to create an alert that will only fire on machines in a certain group and tag using ControlUp Solve \ Edge DX
A user was trying to set an alert in ControlUp Solve \ Edge DX based on a device group or tag, and needed to use the 'devices' index for this, but didn't think it would work as the platform is not part of this index. @member was asked to offer input until the user could take a deeper look, but it ended up working, with all alerts only being for Linux endpoints. The user is looking forward to the next version of ControlUp Solve \ Edge DX.
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Read the entire article here...