There was a discussion on an issue with accessing VDI in ControlUp One after disabling certain log in method. It was suggested to check permissions and add DEX user to Controlup admins. Another option is to enable the "sign in to VDI... with LDAP" checkbox. Possible solution is detailed in the article https://support.controlup.com/docs/vdi-daas-authentication-methods. Suggestions were given to check C:\windows\ServiceProfiles\NetworkService\AppData\Roaming\ControlUp\cuMonitor.log for monitor name that handled the request.
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Microsoft Related Training & Support Archives
Microsoft training and support-related archives from inside the ControlUp Community on Slack.
Finding App Launch Instances on Endpoints with ControlUp API
A user asked how to find the number of instances of an app launched on endpoints over a specific period of time. Another user provided a Powershell script that can be used to retrieve this information from the ControlUp API. The script can be modified to change the start and end date-times. The response also included a screenshot of the values for "citrix.desktopviewer.app.exe" for a demo tenant.
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Read the entire article here...
ControlUp Scripts for Intune Compliance Checks
A user is interested in a ControlUp script to force an Intune Compliance Check on a Windows Device. While there is no official script available, it is a potential future roadmap item for Secure DX. Other users suggest creating a PowerShell script and setting it as an action on the device. A recommendation is made to include a check that ensures the correct components are installed on the device.
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Read the entire article here...
Understanding the “Public DNS Name” Setting in ControlUp Monitor
A user asked for clarification on the purpose of "Public DNS Name" in the monitor settings. Another user explained that this parameter is used for deploying a monitor using powershell, particularly for monitors in Azure or AWS. A ControlUp support documentation link was provided for more information. This setting is used to specify the address on which the monitor exposes port 443 for outbound agent connections.
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Read the entire article here...
Creating Triggers in ControlUp for Outlook Inbox Monitoring
A user inquired about creating a trigger for Outlook Inbox on a server, and received a response suggesting the use of ControlUp to run a script using PowerShell and the Outlook COM Object. The script would then check and report the number of items in the Inbox. An example code was also provided. This solution was provided by Yoni and can be implemented through ControlUp.
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Read the entire article here...
Understanding DEX’s Authentication Process for ControlUp VDI DAAS
The discussion revolved around DEX's authentication process for the VDI DAAS and how information is passed to the monitors. Depending on a setting, either UPN or email address is used for authentication and may require configuration changes on the security policy side.
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Read the entire article here...
Troubleshooting AD connections on ControlUp Academy
A user was having trouble restoring AD connections and an endless list of credentials on ControlUp Academy. Others chimed in with suggestions, including ensuring the console was closed while replacing the CommonPrivateConfiguration.xml file. Eventually, the user found an old backup that worked.
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Read the entire article here...
Troubleshooting Unmanaged AVD Session Hosts in ControlUp Console
A user asked for assistance in managing Azure Virtual Desktop session hosts in the ControlUp console. They have installed the ControlUP monitor and agent on a virtual machine in Azure, but the status remains unmanaged for the AVD session hosts. Other Azure metrics are visible. A suggestion was made to test communication on port 40705 and to use the "install-cuagent" cmdlet with a dex api key for self-registration. Helpful links and instructions were provided.
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Read the entire article here...
Experiences with Using SecureDX for Golden Image Patching in VDI
Users discussed their experiences with using SecureDX to patch golden images in VDI, including issues with scans and remediation. Suggestions were given to check logs and potentially disable the CDN. A newly released version of SecureDX may have fixed the issues. Using manual deployments or quick uninstall/reinstall of the agent was suggested.
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Read the entire article here...
Finding Solutions for Password Management in ControlUp
A discussion took place on using a PAM product and Edge DX together, with one user mentioning issues with copying and pasting passwords at login and UAC prompts in ControlUp. Another user suggested checking browser clipboard settings, and it was also noted that this issue is a backlog item under review by ControlUp. A UserVoice request was shared for tracking purposes. It was also discussed that using LAPs and an Elevated Cmd session may be potential workarounds. Lastly, an AutoHotKey script was mentioned as a possible solution for a better experience for techs. The cited link can be found at https://support.controlup.com/docs/submit-and-vote-on-feature-requests
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Read the entire article here...