Users have experienced poor performance when using ControlUp Remote DX on virtual machines, and wondered if others have had similar issues. It was suggested that they try RDP on a physical machine to test the issue, and to use LDAP or SAML with Solve instead of VNCing through a jump-box. As a workaround, users can minimize their VM for the app they need, which is a little inconvenient, but can make their lives easier.
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Microsoft Related Training & Support Archives
Microsoft training and support-related archives from inside the ControlUp Community on Slack.
Error “Customer does not have the privilege to see the cost” while adding Azure Enviromment to Real-Time DX
A user tried to add an Azure Environment to ControlUp but encountered an error. It was suggested that the customer may be an MSP with a CSP agreement, and if so, a workaround is available with the upcoming 8.8 version involving the setting of a registry key. The user tried creating the key but the error persisted, and it was suggested to restart the Agent service on their Data Collector.
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Read the entire article here...
EUC sync scripts is not fetching the updated objects added to the delivery groups
An issue was being discussed where EUC (end user computing) sync scripts were not fetching updated objects added to delivery groups. In addition, there was a question asked about cost management for azure provision workloads, with responding comments about scripts for cost reports, as well as ideas for a script that would track the cost of a particular machine. The conclusion was for further discussion about these requirements in a call the next day. KBA feedback for the EUC sync script was also requested.
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Read the entire article here...
Missing the “Reconnect ” Option for RDP sessions in ControlUp RealTime DX
The discussion focused on the lack of a "reconnect" option in RealTime DX for managing Remote Desktop sessions when resolution changes occur. The team is currently exploring "Solve Actions" as an option, with additional Edge DX capability in the future. Customers are using Devolutions RDM and its "rdp file association" as a workaround for now. ControlUp RDX stands out as it allows for various credential sets and no additional tooling is needed. Reconnect option can be found when right-clicking on the machine instead of the tab. A tabbed RDP manager using the RealTime Console has many benefits, such as copy/paste of clipboard and files.
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Read the entire article here...
Using Multi-Factor Authentication (MFA) with ControlUp and Scoutbees
A user asked about using Multi-Factor Authentication(MFA) for Scoutbees with ControlUp, discussing external and internal scouts, static tokens, and options such as TOTP. Phone call verification and SMS-based MFA are both supported, as well as TOTP and static codes. Documentation was described as "clear as mud".
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Read the entire article here...
Can ControlUp Insight Access be Linked to AD Groups?
A user asked if it was possible to grant Insight access to users associated with groups in AD, similar to how Console access is granted. It was confirmed that access must be granted on a per user basis and that ControlUp is working on a new service including OAuth and Azure AD group integration.
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Read the entire article here...
Solving DNS Issues for Horizon View/VMware Horizon and Controlup Agents
This discussion focuses on a DNS issue experienced with Controlup agents communicating with the console and monitor. Possible solutions include using a logoff script to release the IP address, solving the DHCP scavenging issue, flushing the DNS, and setting permissions to only allow the DHCP server to update DNS records. VMware Horizon (previously Horizon View) was also mentioned.
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Read the entire article here...
Get the Best Triggers for Alerting from the Community and Trigger Pack
A user asked for triggers to be shared with the community for alerting in their environment - focusing on VMware Horizon triggers but other types are welcomed. A second user showed interest in WiFi triggers. In addition, the Trigger Pack provides additional triggers related to VMware, Citrix, Microsoft, FSLogix and more and can be found at https://support.controlup.com/docs/trigger-packs.
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Read the entire article here...
Customization options available for ControlUp Scoutbees Daily Digest,
A user suggested having customization options available for Scoutbees Daily Digest such as sorting by failure rate or tag. They suggested using the Scoutbees API with Microsoft Power Automate, to which another user suggested even if the alerts create an event on the Hive Server, they could use ControlUp for alerts and automation. A blog on using the Scoutbees API with Microsoft Power Automate can be found at https://www.controlup.com/resources/blog/entry/how-to-use-the-scoutbees-api-with-microsoft-power-automate/.
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Read the entire article here...
ControlUp Delegated Permission Configuration for Automation and Triggers
The user suggested delegation of permission for automation and triggering of ControlUp resources. This is a current feature request, but there is no ETA at the moment. Looking at the Security Policy in ControlUp 8.6.5, it's possible to create a new role with a selection of permissions and per script, define the folder role that can run different scripts. The user was also looking for a read-only option for incident triggers and hoped it would be available soon.
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Read the entire article here...