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Microsoft Related Training & Support Archives

Microsoft training and support-related archives from inside the ControlUp Community on Slack.

Using Synthetic Monitoring to Monitor External Services, URL Recommendations from ControlUp Members

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Members discuss using synthetic monitoring to monitor external services such as Zoom, Telegram, Discord, and Slack. They mention the benefits of receiving alerts for service outages, and the need to determine reliable URLs for monitoring. Netify.ai's list of applications with their corresponding URLs is suggested as a starting point. There is also a mention of possibly bundling apps to streamline the process.

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Gathering logs through ControlUp Academy and PowerShell scripts

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A discussion took place about using ControlUp Academy to gather logs via PowerShell scripts. Hosting a CDN in Azure was suggested as a solution. However, another user suggested creating a function instead that would prompt for the log location and then download it as a .txt or .log file. This would be helpful in situations where users don't have time to provide logs or are VIPs. The idea was also brought up to consolidate all log-related ideas into one to put pressure on product management. There was also a question about whether input can be prompted in EdgeDX or ControlUp for Desktops.

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Improving Survey Sentiment Features in ControlUp

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A user inquired about adding an action button to the Survey Sentiment feature in ControlUp to run remediation scripts. This is not currently possible, but may be part of the company's roadmap. They do have a user voice on the topic. There is a highlighted link in their documentation, but it is for the opposite function (triggering an automation from a survey). The user also asked if there are any plans for more data insights on root cause level analysis in UCC feature and mentioned that the device name column shows no data. The team responded that they are planning to expose the Sentiment Results API for third party tool use and will try to enable this capability within the product in the future.

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ControlUp’s Expansion Plans – Integrating with Other IT Towers and Services

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ControlUp is looking to expand their capabilities to support other IT towers such as SD, RDS, and SCCM. There is a request for Jira integration and a suggestion to open a uservoice for SD. A user shares that they are experimenting with n8n as an intermediary between ControlUp and other systems. The possibility of passing data from n8n to an openai ai agent is mentioned. Another user suggests using a plugin on ServiceNow ticket page for troubleshooting and a ControlUp Enrich integration is discussed. The potential for customization through ControlUp's open API is also mentioned.

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ControlUp and .Net Runtime 6: Is it needed?

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A discussion took place about the usage of .Net Runtime 6 within ControlUp products. It was mentioned that it went end of life in November and may be embedded with the agent manager or needs to be installed separately. The impact of removing .Net 6.0 was discussed and it was noted that it may affect the logon manager or agent manager. It was also mentioned that there are two available options on the download site.

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Troubleshooting VDI Access in ControlUp One

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There was a discussion on an issue with accessing VDI in ControlUp One after disabling certain log in method. It was suggested to check permissions and add DEX user to Controlup admins. Another option is to enable the "sign in to VDI... with LDAP" checkbox. Possible solution is detailed in the article https://support.controlup.com/docs/vdi-daas-authentication-methods. Suggestions were given to check C:\windows\ServiceProfiles\NetworkService\AppData\Roaming\ControlUp\cuMonitor.log for monitor name that handled the request.

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