In a discussion about the SIPDEVICEGROUP environment variable, it was suggested that the EDXDEVICEGROUP variable may be more consistent. However, when checking the configuration data, there were still blank values. A solution was found when a user rebooted a PC that was reporting a blank value. The actual variables names are either SIPDEVICEGROUP or EDXDEVICEGROUP. Additionally, the device group can also be found in C:\ProgramData\ControlUp\EdgeDx\device_group.txt.
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Physical Desktops Related Training & Support Archives
Physical Desktops training and support-related archives from inside the ControlUp Community on Slack.
How to Run and View Output from PowerShell Scripts on ControlUp for Desktops
A user asked about how to run a PowerShell script and view the output for desktops on ControlUp. Gemini provided a helpful answer, explaining that a script can be created and run through the Scripts section in the ControlUp for Desktops console, with the output appearing in the Device Events log. The user tagged @member for feedback on this process. The steps to create a SIP event script were also provided.
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Read the entire article here...
Troubleshooting SQL Errors in ERP Applications with ControlUp’s Monitoring Tools
A team member asked for help with SQL errors while working in an ERP application. The team suggested using CU4VDI to monitor process level network traffic and overall network usage, as well as a CIG utility to monitor TCP connections. The utility is not yet published but can be obtained from a specific member.
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Read the entire article here...
Troubleshooting Edge DX Agent Installation and Upgrades for Non-Persistent Virtual Desktops in Citrix
A user inquired about installing the sipagent2.17.0.6185.msi on a Master Image for MCS without the Agent Control Manager, and if there was a way to suppress automatic upgrades of Edge DX agent using the agentmanger MSI. It was recommended to tag machines with a specific tag and make a rule for that tag to align with a specific agent version. Another user commented that EdgeDX could be used for non-persistent virtual desktops in Citrix, and requested assistance from other customers who have done so. There is currently no way to suppress the automatic upgrade of Edge DX agent using the agentmanager MSI.
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Read the entire article here...
Troubleshooting the ControlUp Agent Installation Process
Multiple users discussed an issue where over 100 machines were not showing up or installing the ControlUp Edge DX SIP Agent. A suggestion was made to check the windows event log for events from the SIP agent, as well as running a network tester and ensuring AV exclusions and other prerequisites were in place. Mentioned links include the support article and a related download.
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How to Access ControlUp’s Battery Usage Report Dashboard
Multiple users asked about ControlUp's Battery Usage Report dashboard and how to access it. It was suggested to check the use case library and ask the CSM about UC078 Edge DX: Battery Usage Report. Others requested access to the dashboard, which is a script and custom index with Grafana for visualization. This was created by Maximilian Pelster and can be shared by contacting Blair. The dashboard is not directly in the user's tenant and instructions and files will be sent to access it.
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Read the entire article here...
Setting Up Alerts for SQL Always On Availability Group Failovers
A user asked for help with setting up an alert for a customer's SQL Always On Availability Group. Suggestions were made to use a PowerShell script or a scheduled trigger using the Edge DX agent. It was eventually resolved with the use of a PowerShell script that runs every 5 minutes and checks event logs for specific event IDs. No incidents are generated due to the potential scale of scheduled triggers.
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Read the entire article here...
Troubleshooting W365 CPC Integration and Visibility Issues
A group of ControlUp members discuss issues with the integration between W365 CPC and HDX. They note that EdgeDX does not detect brokering of a Cloud PC session, but the current configuration does show access to TURN and use of UDP. The group mentions that this may be due to the VDA configured on the device. There is also mention of potential confusion around which agent to use for the CPC Desktop, and a suggestion to pull a query to track the number of CPCs with a VDA installed and see what is reported. It is noted that there is interest from established enterprises to go this route.
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Gathering logs through ControlUp Academy and PowerShell scripts
A discussion took place about using ControlUp Academy to gather logs via PowerShell scripts. Hosting a CDN in Azure was suggested as a solution. However, another user suggested creating a function instead that would prompt for the log location and then download it as a .txt or .log file. This would be helpful in situations where users don't have time to provide logs or are VIPs. The idea was also brought up to consolidate all log-related ideas into one to put pressure on product management. There was also a question about whether input can be prompted in EdgeDX or ControlUp for Desktops.
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Updates on ControlUp for Apps and Licensing Options
The discussion was about the new feature ControlUp for Apps. Due to a technical issue, users cannot trial the feature directly from the product. They can either wait or contact their account team to manually start the trial. To purchase this feature, customers must have either a Platform license or purchase the add-on option, with the license count matching their current licenses. The commenter also mentioned that ControlUp One may not be suitable and can do an internal follow-up for the user. The Platform license may be beneficial for customers depending on their needs.
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Read the entire article here...