A user asked if a ControlUp Solve dashboard can be published externally without authentication; it's not possible for security reasons. Alternatives include exporting metrics with PowerShell and HTML and using the Power Platform, or leveraging ControlUp DEX with its username/password authentication. More information on ControlUp DEX can be found at https://support.controlup.com/docs/get-started-with-the-new-dex-platform.
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Physical Desktops Related Training & Support Archives
Physical Desktops training and support-related archives from inside the ControlUp Community on Slack.
Investigating 404 Error using ControlUp Edge DX API for Device List
A user encountered a 404 error when using the API to call a script against a device list. A Network check script was supplied which could address the 414 devices before it broke, with 1 per device ID specified. The issue was discovered to be due to a machine having an altered Device ID within 3 minutes. The EdgeDX API URLs mentioned in the message were 'Global-EdgeDX Download Manager' = 'downloads.sip.controlup.com', 'Global-EdgeDX tenant' = "$edgetenant.sip.controlup.com" and 'Global-Google Maps' = 'maps.google.com'.
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How to Determine Which Version of MS Teams Users Are Using?
The user was trying to determine how many users in the company were using New MS Teams vs classic MS Teams and wanted to use Edge DX to get the information. The Installed Applications by Version report and custom report filters were suggested as possible ways to determine which version of Teams users are actively using.
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Read the entire article here...
Understanding Data Transmitted by ControlUp Agent
A user asked for documentation and other information about the data the ControlUp Agent sends to the cloud service -- sales or CSM contacts can help with this question, and GDPR/security documents can address customer security concerns. Edge DX is cloud-only, and relevant data can be found in the data indexes when the internal indices tickbox is enabled. Link to Security Architecture: https://support.controlup.com/docs/security-architecture.
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Read the entire article here...
Following Up on User Responses with RTDX
A user asked if anyone uses a send message auto-action with RTDX in order to follow up on user responses, with the possibility of employing a "Happiness survey". Another user suggested looking into the "Super Message" action available in RTDX (https://support.controlup.com/docs/sessions-view).
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Finding the Root Cause of Blue Screens with ControlUp
A user mentioned the "Top Blue Screen Events by Cause" report in ControlUp which shows event errors that caused the blue screen. Timothy's comment also explained that the users can click on the items in the chart to go directly to the Microsoft documentation for the relevant error. These reports are a useful tool to find the root cause of blue screens. https://controlupcommunity.slack.com/archives/C046B3S3DPX/p1700492548578389?thread_ts=1700490599.435099&cid=C046B3S3DPX
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Managing Access Control in ControlUp EdgeDX
A user enquired about whether Access Control was removed from EdgeDX. It was suggested the user compare access in Edge and app.controlup.com. It was advised the user should look for the toggle in the upper right corner in Edge, and if it wasn't present then they didn't have the permissions to make role changes. A screenshot was provided to illustrate the toggle.
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ControlUp Community Radio Episode #1 with Jed Ayres, CEO at ControlUp
In the first episode, we're delighted to welcome Jed Ayres, CEO of ControlUp, who will discuss his vision for ControlUp's future. He'll also delve into topics like EUC and DEX, and explore key strategies for ControlUp's growth.
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Read the entire article here...
How Does ControlUp Calculate LAN Latency in Remote DX?
A user inquired about how ControlUp calculates LAN latency in remote DX; ControlUp sends data via the remote DX plugin in the session and currently does not have the ability to configure another IP to ping for the LAN latency. Solutions include using ScoutBees from one or more custom hives or Edge DX as an extra target.
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Does ControlUp Enrich Require an Additional License?
A user asked if ControlUp Enrich requires an additional license - it does not. Edge DX can be used with the DEX platform (app.controlup.com) and the browser extension can be downloaded for free. Further information can be found at https://www.controlup.com/resources/blog/entry/view-and-improve-device-digital-experience-from-inside-microsoft-intune-with-controlup-enrich/.
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Read the entire article here...