A user asked about a potential feature in Remote DX related to Bluetooth signal strength and headsets, as it can be a big issue for Unified Communications and VoIP through VDI. Another user suggested suggesting it on user voice. Additionally, the user mentioned they have played around with an audio devices script for Edge DX in the past. After researching, it seems difficult to implement due to driver specificity and limitations in the Windows BT stack.
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Physical Desktops Related Training & Support Archives
Physical Desktops training and support-related archives from inside the ControlUp Community on Slack.
Troubleshooting SecureDX Agent Installation
There was an issue with the installation of the SecureDX agent due to an unsigned PowerShell script. The customer did not want to change the ExecutionPolicy and the team was unable to find any documentation on the topic. The agent is installed through a script added to the edge dx script list, which will not work if blocked.
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Read the entire article here...
Troubleshooting App Crashes on Windows 11 Devices
Users discussed issues with MS Teams, Edge, and Chrome crashing on Windows 11 devices. The event log showed a Fault bucket event without a corresponding 1000 event, indicating a possible app vendor issue. The ControlUp team has alerted Microsoft and is working to find a solution. The team has also created an alert for the 1001 event, but it does not provide helpful information for resolving the problems.
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Read the entire article here...
How to Group Devices in ControlUp for Running Scripts on Multiple Devices
A user inquired about grouping devices for running a script on 3000 impacted devices and EdgeDX's capabilities for creating a group or importing a device list file. A colleague confirmed that groups and tags can be created and shared a link to documentation on organizing devices. Another colleague suggested using scripts or the API for setting tags or device groups and shared a link to a useful script library. The user expressed gratitude for the information.
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Read the entire article here...
Troubleshooting Remote Shadowing with ControlUp on Edge DX
A user was having issues with remote shadowing on an endpoint with Edge DX installed. ControlUp support team suggested troubleshooting through Windows event logs or changing debug log levels. They also noted that it can take up to a minute before a new connection can be created.
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Read the entire article here...
ControlUp Edge DX Alert Issue Resolved
Several users reported an issue with ControlUp Edge DX this morning. They were unable to see System Events, even though they had admin rights. A ticket was logged for this, and the issue was reproduced and fixed by the ControlUp team. It was suggested that the problem may have arisen due to a mismatch between UI and API.
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Read the entire article here...
The Potential for Bi-Directional File Transfers in ControlUp’s EdgeDX
The topic of EdgeDX was brought up, and the user inquired about the possibility of bi-directional file transfers. It was confirmed that EdgeDX currently has the capability to send and retrieve files during a remote control session. However, the user was looking for a way to send files to a machine not on the network, without having to establish a remote session. This feature is not currently available, but there is a suggestion on the ControlUp UserVoice forum. The link to this suggestion can be found at https://controlup.uservoice.com/redirect/suggestions/46937482
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Read the entire article here...
Understanding the Device Controls Column and Troubleshooting Carbon Black with ControlUp
A user asked what the Device>Controls column does, and others suggested it shows installed but disabled antivirus and deployment products. The user was unsure if Secure DX was accurately displaying the status of Carbon Black. Other users suggested checking services and data being pulled from the device, and to contact support if necessary. Screenshots were shared.
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Read the entire article here...
How to Troubleshoot Connection Issues with ControlUp for Physical Endpoints
There is a potential issue with connecting to a Windows device with Edge DX installed. It was suggested to check the event viewer and device events, and to allow the traffic on the proxy/firewall. The agent's outbound tunnel may also facilitate inbound requests, but if the websocket connection fails, a different method will be used. The documentation for this can be found at https://support.controlup.com/v1/docs/prerequisites-for-controlup-for-physical-endpoints-apps, and logs may also appear in the device events in Edge DX itself.
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Read the entire article here...
Managing Inactivity in ControlUp: Suggestions for Quarantine and Device Groups
A user asked for assistance in keeping inactive devices in quarantine for 30 days before disabling them and removing user access. Another user suggested checking the status of the device via API and sending notifications to relevant parties. There was also a suggestion to use an automated action to create a tag in the Edge DX portal. The conversation also included suggestions for using a script, but it was noted that this may not work if the device is not checking in. Other users requested a sample script for handling tags.
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Read the entire article here...