A user was looking for help with a script to run in EDGE DX and requested suggestions for the last three lines of the script. It was suggested to replace "SIP DATA BEGINS" with "SIP EVENT BEGINS" - this worked. Cross post can be found at https://controlupcommunity.slack.com/archives/C054KQMGMQX/p1702456041109869
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Physical Desktops Related Training & Support Archives
Physical Desktops training and support-related archives from inside the ControlUp Community on Slack.
Viewing Tree View Data of C Drive in ControlUp Edge DX
A user had a script they were using in EDGE DX that was not showing tree view data of their C drive, so they outputted the data directly in the script and in SIP Begins and Ends but this did not work. The user changed the script to output data to a text file and it worked. They then asked if this data format could be used in data files, and while this is a plan for the future, they were just trying to view the data.
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Read the entire article here...
Can ControlUp Edge DX Limit Device View/Assist for Users/Roles?
A user asked if the Edge DX platform has the ability to limit devices viewable/assistable to a user/role. This can be managed on the dex platform (app.controlup.com), with more details available in the ControlUp support documentation at https://support.controlup.com/docs/users-and-permissions#roles-and-permissions.
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Read the entire article here...
Creating Reports on Device Network Connections with ControlUp Edge DX
A user asked if it is possible to create a report based on the last time a device connected to the company's network using EdgeDX. EdgeDX provides the 'netcfg_info' and 'location_history' indexes with information on the public IP and network adapter IP associated at that time. Alternatively, a script can be used to send data to a custom index when an internal IP address is reachable.
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Read the entire article here...
Sivan’s “Did You Know”: Edge DX Dashboards?
This weeks Did You Know focused on Edge DX's dashboards, in particular "Applications- Performance", which offers a graph of applications by frustration. @member thanked for the treat and wished everyone happy holidays.
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Read the entire article here...
Getting Started with Securely Exporting ControlUp Metrics
A user asked if a ControlUp Solve dashboard can be published externally without authentication; it's not possible for security reasons. Alternatives include exporting metrics with PowerShell and HTML and using the Power Platform, or leveraging ControlUp DEX with its username/password authentication. More information on ControlUp DEX can be found at https://support.controlup.com/docs/get-started-with-the-new-dex-platform.
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Read the entire article here...
Investigating 404 Error using ControlUp Edge DX API for Device List
A user encountered a 404 error when using the API to call a script against a device list. A Network check script was supplied which could address the 414 devices before it broke, with 1 per device ID specified. The issue was discovered to be due to a machine having an altered Device ID within 3 minutes. The EdgeDX API URLs mentioned in the message were 'Global-EdgeDX Download Manager' = 'downloads.sip.controlup.com', 'Global-EdgeDX tenant' = "$edgetenant.sip.controlup.com" and 'Global-Google Maps' = 'maps.google.com'.
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Read the entire article here...
How to Determine Which Version of MS Teams Users Are Using?
The user was trying to determine how many users in the company were using New MS Teams vs classic MS Teams and wanted to use Edge DX to get the information. The Installed Applications by Version report and custom report filters were suggested as possible ways to determine which version of Teams users are actively using.
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Understanding Data Transmitted by ControlUp Agent
A user asked for documentation and other information about the data the ControlUp Agent sends to the cloud service -- sales or CSM contacts can help with this question, and GDPR/security documents can address customer security concerns. Edge DX is cloud-only, and relevant data can be found in the data indexes when the internal indices tickbox is enabled. Link to Security Architecture: https://support.controlup.com/docs/security-architecture.
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Read the entire article here...
Following Up on User Responses with RTDX
A user asked if anyone uses a send message auto-action with RTDX in order to follow up on user responses, with the possibility of employing a "Happiness survey". Another user suggested looking into the "Super Message" action available in RTDX (https://support.controlup.com/docs/sessions-view).
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Read the entire article here...