A user reported an issue with the latest version of Omnissa Horizon Agent, causing problems with fields not populating correctly and rebranded directories. The issue has not been resolved in the latest ControlUp beta, but support is available by opening a ticket.
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Reporting Related Training & Support Archives
Reporting training and support-related archives from inside the ControlUp Community on Slack.
Troubleshooting a Drop in Managed Devices on ControlUp
Multiple users reported a sudden drop in the number of managed devices in ControlUp, with one mentioning a similar issue with the pie graph on the main page. After some troubleshooting and submitting a ticket, the issue seems to have been resolved. It was suggested to check the "Remove Devices after XX days" setting and try using an incognito browser. Please submit a ticket if the issue persists.
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Improving App Identification in ControlUp VDI with Expanded Streaming API
A user was having difficulty identifying a CPU-heavy app in their VDI. They realized that the App Trends report was showing an average, which was being skewed by multiple instances of the same app with only one of them using significant CPU. To address this, ControlUp is expanding their VDI Streaming REST API to allow for pulling process data with filters. Users can contact their CSM/TSM or open a support ticket for assistance.
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Read the entire article here...
Understanding the Installed Apps Report on ControlUp’s DEX Portal
A user asked if the DEX portal's installed apps report gathers info on per user installs. Another user was unsure and asked for clarification from a member involved with report descriptions. The answer is that the report shows both per user and system-wide installs, and the user can use filters to sort through the data. Citrix Published apps are also included in the report.
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Troubleshooting WMI Memory Leaks with ControlUp cuAgent
A user reported that at a customer, WMI memory leaks were happening due to the use of cuAgent on machines using ControlUp 8.8 or higher. Removing cuAgent resolved the issue and a ticket with support was created. They suggest using a ControlUp script (https://www.controlup.com/script-library-posts/show-local-wmi-activity/) to obtain WMI logs and identify the problematic cuAgent WMI queries.
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Exporting Built-In Reports with the ControlUp API
A user asked how to export built-in reports via the ControlUp API. Another user suggested using an aggregation on device name and disk usage, which can be found in the browser's developer tools. The API can be accessed at api.controlup.io.
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ControlUp Report Issue: “No Version” Displayed for Machines with Installed Agent
A user encountered an issue with ControlUp report showing "No Version" for some machines, despite the agent being installed and reporting metrics. They asked for clarification on why this was happening, and it was confirmed that there were no other instances with a version number.
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Troubleshooting Agents Showing Error State – ControlUp Discussion
The discussion revolves around troubleshooting why agents show an error state in the web console every morning, despite being installed on nonpersistent machines with the ONLYSTARTONBOOT and REGISTERBYMACHINENAME options. When looking into the event viewer, an agent was discovered to have started offline with Event ID 98. A member suggests that the terms being used refer to the physical device agent/product, while the .NET console and auto connect are for the virtual/vdi agent/product, prompting a clarification about the intended use of the agents. The end goal is to utilize the reporting within the VDI portion. Assistance is offered to the user if needed.
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Understanding DEX and Device Reports for Installed Applications in Controlup
A user asked about the freshness of the DEX and device reports for installed applications. Another user responded that the reports are updated every 24 hours and only while the device is online. They also provided instructions on how to check the index for the last collected data. The conversation also indicates that some of the information is from memory and may not be exact.
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Understanding the Accuracy of Data in ControlUp’s Reports for Installed Applications
A discussion took place regarding the accuracy of the data in the DEX and device reports for installed applications. It was clarified that the report is updated every 24 hours, or 24 hours after the agent starts. This report is set to run while the device is online and will continue to check at an interval. Users can check the data's last collection date in the index, accessible through the "data" tab, and ensure the "include builtin indexes" checkbox is checked. The index has a "created" date for when it was added and a "created_local" date for when the agent generated the data. There are visuals available for reference.
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Read the entire article here...