A team member is experiencing issues with missing data, such as Active Processes, Missing Patches, and Power Events, after installing the ControlUp agent on a MacOS device. Another team member suggests deploying ControlUp Config Profiles. It is noted that the missing patches for MacOS may not show as CU4C is not yet available for this operating system. It is clarified that the missing patches in CU4D only show if there are any Apple updates missing, and that CU4C is not linked to the Missing Patch List. More information is sought before providing an answer to the issue.
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Reporting Related Training & Support Archives
Reporting training and support-related archives from inside the ControlUp Community on Slack.
Troubleshooting Issues in ControlUp: How to View Granular CPU and Memory Data
A user was looking for a more granular view on CPU and memory from the VDI and DaaS reports in ControlUp. It was suggested to use invoke cu-query to export real-time data or use triggers based on specific conditions. The historical pipeline only saves 5-minute data points, but each data point includes Min, Avg, and Max values. This information can be seen in the report UI.
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Read the entire article here...
Reporting on High Network Utilization in ControlUp
A user is looking to report on applications with high Network Utilization in a Non-persistent environment. They suggest having a "Top 5" report for Network Usage. Another user recommends using the Process view in CU4VDI or the Monitor PowerShell query API to easily sort based on Network send or receive.
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Read the entire article here...
Trouble with the SIPDEVICEGROUP Environment Variable
In a discussion about the SIPDEVICEGROUP environment variable, it was suggested that the EDXDEVICEGROUP variable may be more consistent. However, when checking the configuration data, there were still blank values. A solution was found when a user rebooted a PC that was reporting a blank value. The actual variables names are either SIPDEVICEGROUP or EDXDEVICEGROUP. Additionally, the device group can also be found in C:\ProgramData\ControlUp\EdgeDx\device_group.txt.
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Maximizing Usage of ControlUp VDI Licenses
A user asked for help in finding information on maximizing usage of VDI licenses. Other members asked for clarification on the license model. It was suggested that the user reach out to the sales team or CSM for help with concurrent licenses.
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Read the entire article here...
Suggestions for Tracking Devices at Specific Office Locations on ControlUp
A user is looking for a solution to track devices being used from a specific office location, but there is currently a bug in the location history report regarding Windows devices. Other users suggest using geolocation through Powershell, but there are limitations with Entra joined devices. Further suggestions include using workflows and advanced features.
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Read the entire article here...
How to Track Resource Usage for Microsoft Teams with ControlUp
A user asks for help in tracking resource usage from Microsoft Teams with ControlUp. Another user suggests looking at the App Trends report to compare usage before and after implementing Teams redirection. The link to the report is provided. The suggested report allows for viewing data points over time for CPU, RAM, and IO usage.
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Read the entire article here...
ControlUp Agent Versions Report Only Shows Windows Devices
A user noticed that the Agent Versions report only showed Windows devices and asked if there was a way to view a list of IGEL devices by version number. Another member explained that the report currently only includes Windows and MacOS devices, but they will look into including other platforms in the future.
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Troubleshooting Time Zones with ControlUp
Some users reported experiencing incorrect time zones on Windows endpoints in the Netherlands, with some showing locations in the US and Australia. ControlUp uses location services or IP address to determine location, with location services being the primary option. However, devices not using location services may still have incorrect locations based on their IP address. Disabling location services does not solve the time zone issue. It is possible that Microsoft's IP to location database has errors.
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Read the entire article here...
How to Run and View Output from PowerShell Scripts on ControlUp for Desktops
A user asked about how to run a PowerShell script and view the output for desktops on ControlUp. Gemini provided a helpful answer, explaining that a script can be created and run through the Scripts section in the ControlUp for Desktops console, with the output appearing in the Device Events log. The user tagged @member for feedback on this process. The steps to create a SIP event script were also provided.
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Read the entire article here...