A user has a question about displaying online and offline devices using the 'last_communication' property with a range filter. Members suggest using a range filter on any other metric or playing around with the advanced editor to modify the JSON. They also suggest looking at more advanced features and plans for the future. The possibility of linking one table to two indexes is discussed, but is not currently supported. A different solution is being looked into for the future.
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Reporting Related Training & Support Archives
Reporting training and support-related archives from inside the ControlUp Community on Slack.
Troubleshooting BSODs with ControlUp
A member shared their experience of seeing a BSOD on a device without any alerts or restarts triggering. Others tried to troubleshoot the issue and determine if the event was recorded. A call was suggested for easier communication. A possible solution was also suggested - checking the WER data during device start. A call was scheduled for further discussion.
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Read the entire article here...
Troubleshooting Dashboard Access on ControlUp
A user is having trouble accessing dashboards on ControlUp and asks for help. Another user responds that the dashboards are still in beta and may require specific prerequisites, such as enabled end user activity tracking. The first user confirms they have a desktops license and suggests it may not be working due to a renewal issue. They express hope that the feature will be extended to VDI and have submitted feature requests for report formatting. Another user responds that ControlUp is working on enabling VDI and more. The first user mentions having a case open for the license issue.
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Read the entire article here...
Monitoring VDI Connection Failures in Horizon with ControlUp
There is a discussion about a customer's requirement for getting alerts if a user fails to connect to VDI due to no availability. It is mentioned that there is a metric for available machines on the pool level, but it is not specific to individual users. It is suggested that these alerts could be seen in ControlUp reports. The platform in question is Horizon.
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Read the entire article here...
How to Add Custom Locations for ControlUp Endpoints
A user was looking for an easy way to add 500+ IP scopes as custom locations for ControlUp for Endpoints. The option of doing this manually seemed inefficient, so they asked @member for a solution. ControlUp suggested using Device Tagging, which can also help with tracking network issues. Further input from @member was requested.
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Read the entire article here...
Troubleshooting the “Other” Bar Graph in Win11 Readiness Report
A user reported an issue with the "Other" bar graph not displaying any data in the Win11 Readiness Report. Another user explained that this section is meant to show data for cities or groupings that are not included in the top 7 and should not be clickable.
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Read the entire article here...
Troubleshooting the Microsoft Copilot+ Readiness Dashboard in ControlUp
The team discussed the availability of the ai_report index in the Microsoft Copilot+ Readiness Dashboard. It was determined that a custom script is needed to populate the index and it can be found under device events. Support may need to be contacted if the script does not run automatically. A new automation and scripting dashboard has been added for more details on script runs.
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Read the entire article here...
Reporting on Active URLs with ControlUp in a Desktop Environment
A user asked if ControlUp has a way to report on active URLs by user in a hosted shared desktop environment, and it was suggested to use the reporting feature on the ControlUp website. However, it was acknowledged that ControlUp may not be the best tool for generating a web activity report.
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Read the entire article here...
Troubleshooting Wi-Fi Signal Timeline in ControlUp for Desktops
A user reports that the Wi-Fi Signal Timeline in ControlUp for Desktops shows "No Wifi" while their device's network section displays it as connected. It is later discovered that a VPN could be the issue, and enabling the Location service may fix it. However, there may also be a fix in the works. Relevant links: https://learn.microsoft.com/en-us/windows/win32/nativewifi/wi-fi-access-location-changes
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Read the entire article here...
Managing Multiple Sites in ControlUp
A user asked about adding multiple sites to one scout in ControlUp. Another user suggested using a Custom Script Scout to consolidate multiple checks into one. However, this may result in a loss of some per-site features and alerting. Currently, ControlUp does not allow for multiple endpoints per scout. The team is looking into potentially incorporating this feature at a later time.
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Read the entire article here...