There have been reports of Google Chrome failing to load in Citrix environments, resulting in a "sad Chrome icon." This is due to a conflict between Chrome's sandbox security feature and the Citrix virtual environment. Running Chrome with the -no-sandbox command-line switch may fix the issue, but it is not recommended for a production environment. Instead, updating Chrome and Citrix components, configuring group policy objects, and checking third-party software may resolve the issue. It is also recommended to properly handle Chrome's user profile data using a Citrix Profile Management solution.
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Reporting Related Training & Support Archives
Reporting training and support-related archives from inside the ControlUp Community on Slack.
Troubleshooting High CPU Usage for cuagent.exe in Control Up
A user reported experiencing high CPU usage for cuagent.exe, asking if anyone else was experiencing the same issue. Another user mentioned that they recently upgraded to version 9.1.5.406, but this issue was not seen previously. It was suggested to raise a support ticket and ensure all anti-virus exclusions are in place, as this could be a potential cause for high CPU load. A link to the list of anti-virus exclusions for ControlUp was also provided.
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Read the entire article here...
Restricting Visibility to SaaS Apps in ControlUp Employees Module
A user asked if there is a way to grant access to the Employees module but restrict visibility to SaaS Apps. Another user was suggested to be familiar with these configurations. In response to this, it was mentioned that currently ControlUp does not offer this level of granularity but you can configure the list of URLs to track as part of the "User Activity Reporting". All administrators will be impacted and see either "Non Business App" or the current URL/App. The configuration link for this is available at https://support.controlup.com/docs/end-user-activity#end-user-activity-data-collection-settings
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Read the entire article here...
How to Retrieve Device Scores Through ControlUp’s API
A discussion on pulling device scores through automation in ControlUp's API took place. An employee suggested a script for doing so at the given URL, as an alternative to using employee scores. The user testing this found a limitation in the number of devices returned, which was addressed by a team member. The method is trapped before it can be lost. Score!
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Read the entire article here...
Displaying Online and Offline Devices with ControlUp
A user has a question about displaying online and offline devices using the 'last_communication' property with a range filter. Members suggest using a range filter on any other metric or playing around with the advanced editor to modify the JSON. They also suggest looking at more advanced features and plans for the future. The possibility of linking one table to two indexes is discussed, but is not currently supported. A different solution is being looked into for the future.
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Troubleshooting BSODs with ControlUp
A member shared their experience of seeing a BSOD on a device without any alerts or restarts triggering. Others tried to troubleshoot the issue and determine if the event was recorded. A call was suggested for easier communication. A possible solution was also suggested - checking the WER data during device start. A call was scheduled for further discussion.
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Read the entire article here...
Troubleshooting Dashboard Access on ControlUp
A user is having trouble accessing dashboards on ControlUp and asks for help. Another user responds that the dashboards are still in beta and may require specific prerequisites, such as enabled end user activity tracking. The first user confirms they have a desktops license and suggests it may not be working due to a renewal issue. They express hope that the feature will be extended to VDI and have submitted feature requests for report formatting. Another user responds that ControlUp is working on enabling VDI and more. The first user mentions having a case open for the license issue.
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Monitoring VDI Connection Failures in Horizon with ControlUp
There is a discussion about a customer's requirement for getting alerts if a user fails to connect to VDI due to no availability. It is mentioned that there is a metric for available machines on the pool level, but it is not specific to individual users. It is suggested that these alerts could be seen in ControlUp reports. The platform in question is Horizon.
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Read the entire article here...
How to Add Custom Locations for ControlUp Endpoints
A user was looking for an easy way to add 500+ IP scopes as custom locations for ControlUp for Endpoints. The option of doing this manually seemed inefficient, so they asked @member for a solution. ControlUp suggested using Device Tagging, which can also help with tracking network issues. Further input from @member was requested.
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Read the entire article here...
Troubleshooting the “Other” Bar Graph in Win11 Readiness Report
A user reported an issue with the "Other" bar graph not displaying any data in the Win11 Readiness Report. Another user explained that this section is meant to show data for cities or groupings that are not included in the top 7 and should not be clickable.
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Read the entire article here...