A user asked for a way to examine slow logons in a new FSLogix configuration. @member suggested watching the ControlUp Analyze Logon Duration webinar for an introduction to the ALD script, followed by the extended Q&A blog/video. They also recommended launching an FSLogix log parser script to look for retries and the "loadProfile time" in the ControlUp logs. The user is asked to report their results. Weblinks: ControlUp Analyze Logon Duration webinar: https://www.controlup.com/webinars/webinar-end-slow-logons-forever-with-controlup/; ControlUp Analyze Logon Duration Q&A blog/video: https://www.controlup.com/resources/blog/entry/controlup-analyze-logon-duration-after-hours-an-extended-webinar-qa/; FSLogix log parser script: https://www.controlup.com/script-library-posts/fslogix-log-parser/.
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Reporting Related Training & Support Archives
Reporting training and support-related archives from inside the ControlUp Community on Slack.
Creating a Script for Maintenance Mode Changes on Citrix Machines
This discussion was about creating a script to show who changed maintenance mode on Citrix machines and when, as well as potential logs for restarts, forced logoffs and MCS updates. The ControlUp Script Library already includes a script that shows log information, but users suggested modifications to provide more detailed information such as for maintenance mode changes. The discussion was in favour of this idea as it would allow for quicker learning of the why behind accidental maintenance mode changes. The Script Library URL is https://www.controlup.com/script-library-posts/show-citrix-director-actions/.
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How to Access Historical Graphs and Reports in ControlUp Edge DX?
In ControlUp Edge DX, users can access historical graphs and reports of device data. Users can also set their chart columns to 1 for more space in the chart, which will be particularly useful for longer time periods. The default is 4 columns.
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How to Report and Alert on VM’s with System Event Source “Bugcheck”
It is possible to create an event trigger to alert on virtual machines (VMs) with system event source "bugcheck" through email (or webhook and a few other options). However, this would only work when the event is occurring, not for past events. If the event relates to a blue screen, the agent might be gone and it won't alert. To solve this, it is suggested to set a trigger when the VM status goes from error to ready and run a script to check for that event.
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how to Build Custom Reports for ControlUp Edge DX?
A user asked how to get a custom report built for ControlUp Edge DX, a report that shows the total time a computer has an active session in a week. Tom provided links to relevant reports and discussed EU laws and active time recording. Filters can also be put in place to prevent "cheating the system", such as time-keeping utilities like Caffine.exe.
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Can ControlUp Insights display ICA proxy connections for my NetScaler Gateway?
The ControlUp console displays ICA proxy connections for NetScaler Gateways, but ControlUp Insights does not. Filtering session activity reports by initial client IP or using export-cuquery may provide the desired results. Details can be found on the ControlUp Support page: https://support.controlup.com/docs/monitor-cluster-powershell-fields-by-table#hdxsessions.
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Reporting Poor Connections in ControlUp
A user asked for suggestions on how to report on user connections with poor latency, signal strength, and RTT. They could utilize the Network Dashboard to report on top bad latency, longest traceroutes, plus pull data from Configuration > Data > device_status and set alarms to alert on select fields. They can also export the data from ControlUp into MS Excel for more complex reporting. Futhermore, more features are in the roadmap to expand reporting in the future. Links to two articles were provided for more information.
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How to Deploy ControlUp Remote DX on IGEL Devices
A user asked about the best or newest way to deploy/update ControlUp Remote DX on IGEL. The Igel firmware release 11.08.230 includes ControlUp Agent 8.1.5.500 and the user asked how to activate this feature. The user was given advice to move away from Real-Time but add them to Edge DX. As of 11.04 and earlier, the user was advised to use a custom partition. There is a bug that prevents the user from connecting after June last year, though. The user can download the ControlUp Remote DX Agent install script for IGEL devices using OS v11.05.152 and test it on OS v11.07.198.
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Investigating Error State in Horizon Machines with Solve and Realtime DX
The discussion focused on issues with machines going into Error state with Horizon, and the Status from Solve and whether View and Solve views should be the same. After several insights, it was concluded the best way is to open a support ticket. Realtime DX and Solve should show the same status as Citrix and the user should open a support ticket for further investigation.
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Ideas for Reports Showing ControlUp Success in the Environment
The user was looking for a report which would show what ControlUp had been doing in their environment and to spot trends week-over-week. It was suggested that the Incidents Pane in the Realtime Console and the Environment Assessment report in Insights be used to look at performance-related data. Reports in Solve, documenting and highlighting successes for ControlUp, and automations enabled in the Automation Module were all suggested as well. Additionally, there is a new in-product report which will present data out of the box.
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