The discussion focused on issues with machines going into Error state with Horizon, and the Status from Solve and whether View and Solve views should be the same. After several insights, it was concluded the best way is to open a support ticket. Realtime DX and Solve should show the same status as Citrix and the user should open a support ticket for further investigation.
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Reporting Related Training & Support Archives
Reporting training and support-related archives from inside the ControlUp Community on Slack.
Ideas for Reports Showing ControlUp Success in the Environment
The user was looking for a report which would show what ControlUp had been doing in their environment and to spot trends week-over-week. It was suggested that the Incidents Pane in the Realtime Console and the Environment Assessment report in Insights be used to look at performance-related data. Reports in Solve, documenting and highlighting successes for ControlUp, and automations enabled in the Automation Module were all suggested as well. Additionally, there is a new in-product report which will present data out of the box.
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Read the entire article here...
How does ControlUp report failed logins in the logon duration report?
ControlUp users were discussing how to determine failed logins for the Logon Duration Report, and the root cause of the issue: the Antivirus product scanning thousands of files stored in the Roaming profile. The current FSLogix release was mentioned to be 'trash', while UPM has been known to work better with one issue. Citrix has been asked to incorporate a work-around in a future UPM release to solve the issue.
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Read the entire article here...
Troubleshooting Issues Using Trigger with ALD Script in ControlUp
A user was having issues with Trigger and ALD script. It was suggested to check the security event log size, if the regional settings match, as well as other troubleshooting steps. The user thanked the team for their quick response. There was some brief off-topic banter about billing and working hours.
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Read the entire article here...
How to view what users are logged into ControlUp Solve?
The user asked about the ability to see which users are logged into Solve. A Friday Feature Request was suggested to accomplish this, and the Audit Log was suggested as an alternative. Additionally, the Edge User Productivity Report can be used to check, and Solve does not require users to be logged out in order for upgrades to be completed. The Audit Log will give insight to past usage of Solve.
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Read the entire article here...
How to create a ControlUp Custom Dashboard focused on User Experience Metrics
Customers have asked for dashboard metrics related to user experience (such as Remote DX data) but the available metrics are limited to session level metrics or folder-level aggregated values. This has been noted and discussed with ControlUp, and users are waiting for updates. ControlUp Academy can be found at https://cuacademy.controlup.com/.
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Read the entire article here...
Fixing an Issue with Outputting Scheduled Tasks Trigger Info
A user encountered an issue when running a script for pulling in a scheduled tasks trigger info. The output created an index that was empty and when clicked it showed a blank page. With the help of @member, they were able to create a script that would output details from the Trigger including StartBoundary, DaysOfWeek, WeeksInterval, DaysInterval, and NextRunTime. It was suggested that specific values may have been an issue with the output, but it was not concluded.
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Read the entire article here...
Making Machine Names Clickable in Custom Reports in ControlUp Real-Tine DX
A custom report was requested to make the machine names clickable, where the Device IDs can be pulled up and added into the URL. Product Owner @member was challenged with getting the Device IDs via a script and adding it to the report. This feature request was met with enthusiasm and it was suggested to use the Device ID found in the Registry. https://tenant.sip.controlup.com/device/#DeviceID#
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Read the entire article here...
Error: “No DNS entries exist for host” on ControlUp Console
A DNS error was reported on the Console and NSLookup was failing but the Agent status in the Monitor was fine. It was suggested to check the Data Sources tab in the Monitor to see when it first connected to the device, to see if there was an earlier time when there was a DNS entry. The issue was resolved later.
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Read the entire article here...
How to create your own custom historical reports from ControlUp Solve?
The discussion between users and @member covers the upcoming addition to Solve of Automated Reports which can be scheduled daily/weekly/monthly according to user selectors and time frames. Reports could include for example data from Machine Trends combined with Session Activity. The feature is planned for upcoming Solve beta testing.
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Read the entire article here...