Discussions regarding reports for installed printers took place in the ControlUp Slack channel. A script from the Edge DX script library was suggested as a solution, along with a section with SIP_EVENT tags and information in the script guide. It was mentioned that the script may need to be configured and checked for the overwrite checkbox in order to display properly. Various suggestions for displaying the information in the UI were also given.
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Reporting Related Training & Support Archives
Reporting training and support-related archives from inside the ControlUp Community on Slack.
How to Create a Custom Report in ControlUp for Devices
A user asked where to find the option for creating a new custom report under Devices. Another user suggested that it should be located under the gear icon, and if permission changes prevented the user from seeing it, they should check the DEX audit log icon on the side. The issue was resolved.
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Troubleshooting a ControlUp Alert in Edge DX
A user noticed a change in the way a specific alert in ControlUp works, and was unsure of which computers were triggering the alert. Another user shared a script they had made to gather data, which may be helpful in this situation. Suggestions were made, such as adjusting the retrigger delay and modifying the time window, but the issue remains unresolved. The thread also includes code for a script that may assist with gathering data.
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Stopping Agents from Sending Process Info on wfica32.exe in EdgeDX
A user asked about stopping the agent from sending process information on wfica32.exe in EdgeDX. A response explained that this may be due to two separate data collection cycles and suggested checking if Citrix HDX Engine appears in the Employee / End User Activity reports. The Edge DX team confirmed that these are two separate data collection methods and excluding the process from custom settings will not exclude it from the End User Activity index / reports.
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Creating Alerts for Microsoft Applications in ControlUp
A user asked how to create an alert for various Microsoft applications using the "Top process by application crashes" report. The solution involves using the win_event_log table and setting event_level to 2. Additionally, the text should use "contain" instead of "equals."
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Custom Columns and Pending Reboot Feature in ControlUp
A user asked if it is possible to make custom columns, specifically a "pending reboot" column, in the details window of ControlUp. Other users suggested using scripts to create custom data indexes and introduced the Uservoice platform for feedback. Other users expressed interest in a feature to view pending reboots, and one user shared that they have a script to deploy and import into a table for this purpose. A link to the scripting guide was also provided.
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Thread Thursday – Highlights from the ControlUp Community
One of the many things I love about bringing together a bunch of excellent techies in a room is the knowledge that is created!Just yesterday, a member posted in the ControlUp Community that they need a way to capture and report on remote employee’s network issues regularly. Within a few minutes, one of our technical rock stars responded by pointing the member in the right direction, hopefully helping them solve the problem.You…
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Using ControlUp Products to Report Remote Employees’ Network Issues
An employee asked for advice on how to report network issues for remote employees, and a colleague suggested using ControlUp products to gather data and find specific users for further analysis. The product, compatible with RemoteDX plugin, offers metrics such as LAN Latency and WiFi Signal, which provide insights into network problems.
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Accessing Device Events Through PowerBI using ControlUp API
A user asked for help in building a report through PowerBI, and wanted to access all device events. Another user mentioned that device events may not be available through the API and suggested using the '/api/events' and '/api/events/query' endpoints to get system events. The '/api/events/query' endpoint is suggested for getting more data than what is seen in the GUI.
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Machine/Computer Statistics Report Discussion on ControlUp
There was a discussion about the Machine/Computer Statistics report and the lack of "Max" columns. It was mentioned that the averaged metric values seem watered down and a user asked if there is another Insights report available for this data. It was suggested to use the Metrics as: dropdown. The aggregation for both Insights and the new architecture is the same - flat 24 hours or a selected timeframe, not taking into account a user's workday currently.
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