Members of the ControlUp team discussed an issue with the Web login for version 9.0.5, in which they were getting logged out after 24 hours despite setting the R/T console to 14 days. They questioned whether using SAML would change the session timeout, and another member suggested trying to rename the ControlUp folder in the roaming appdata in the profile.
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SAML Authentication Related Archives
SAML Authentication training and support-related archives from inside the ControlUp Community on Slack.
How to Share Dashboards on ControlUp Portal
A user has created a private dashboard on the ControlUp portal and wants to share it with their team or everyone. They are not seeing the share option on the dashboard and are curious about the required permissions. The team suggests referencing the Edge DX article for necessary permissions, but will also update the article to mention permissions for Real-Time DX. The user may need to add their email address in SAML if they are not recognized as having the required permissions.
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Clarifying Authentication Options in ControlUp 9.05
Users discuss authenticating with the RT console in ControlUp 9.05 using a domain admin account without an email address. It is mentioned that an email address is now required for authentication and that LDAP login is still possible. A call is suggested for clarification. The ControlUp account - email based user is also mentioned.
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Read the entire article here...
Navigating Permissions and Training at ControlUp Academy
ControlUp Academy is a training platform for ControlUp software, offering free self-training and instructor-led content. Users can also obtain ControlUp certifications through the Academy at https://cuacademy.controlup.com/. Additionally, the discussion touched on permissions and login methods for the RT console, with @member providing tips on using SAML and ControlUp groups to resolve issues. The Academy can assist with further training on this topic.
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Troubleshooting VDI Module in ControlUp DEX
There were issues with getting the VDI module in DEX to work properly for the help desk team. SAML was causing issues, and a security policy needed to be set up to accept SSO users. A video was suggested and it was recommended to check a certain box in the login methods. The prompt for UPN meant a different logon method was used, so the team was reminded to use SAML. The UPN should be listed if logged on with SAML. By suppressing the other method and reminding the help desk, the issue was resolved.
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ControlUp’s Plan for Replacing Solve Tab in Console00
A user asked about plans to replace the Solve tab in the Console with a Dex tab, since Solve is no longer available. Another user mentioned that there is already a Dex button but it will not function as a SSO. The console will require users to log into Dex first in its next version. The HybridCloud RealtimeDX v9 also has a DEX button and Solve/IOP tab, and it is recommended to set up SAML for SSO. A link to ControlUp's support page on SAML SSO for Dex was provided.
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Troubleshooting SAML Setup for DEX in ControlUp
A user was having issues setting up SAML for DEX and reached out for assistance. The ControlUp team suggested checking the Endpoint/Assertion Login URL configured in Okta, as well as ensuring the correct region is selected. The user later realized they had provided the wrong URL to their Okta admin and resolved the issue.
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New Remote Control Feature for Non-Domain/Corporate Devices and IP Restrictions in ControlUp
There was a discussion about the new Remote Control feature and whether non-Domain/Corporate devices can access it. The new feature is not dependent on Active Directory and only requires the agent to communicate with ControlUp's backend. Some companies may see this as a security risk, but it can be restricted to only allow access from corporate-owned devices by setting up the SAML provider. The required URLs for communication can be found at https://support.controlup.com/docs/agent-outbound-communication#required-urls and more information about remote controlling VDI/DAAS devices can be found at https://support.controlup.com/docs/remote-control-your-vdi-daas-devices. The group also discussed the importance of thoroughly reading and understanding the documentation before asking questions.
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Exporting Edge Users and Roles to DEX
There is a discussion about exporting Edge users and roles to DEX, with the suggestion to recreate them or set up SAML for automatic user provisioning. More customization is available through DEX, such as targeting device groups and tags for user permissions. An option to assign permissions based on user groups in an IdP is also mentioned.
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Troubleshooting Access for ControlUp Academy with SAML
A user had issues with using ControlUp Academy configured with SAML and being able to access their account. Support suggests using previous username and password to change the default group for SAML login, and if issues persist, to contact support to reset SAML. In response, a question was raised about SAML automatically assigning admin rights if the email address is the same, to which support replied in the affirmative.
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Read the entire article here...