The user asked how to identify which devices have Zoom installed so they can bulk select and push a custom script. It was suggested that they check the Installed Applications report on ControlUp Edge DX, and in the new Devices 2.0 dashboard they will be able to filter devices by installed application and then bulk select to push the custom script. The installed applications/versions are updated on the desktop daily but can be forced by deleting the HKLM\SOFTWARE\Avacee\SIP\ScriptLastRunTimes value.
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Scripts Related Training & Support Archives
Scripts training and support-related archives from inside the ControlUp Community on Slack.
Not Receiving Any Disk Metrics in ControlUp
The user asked why disk metrics were not showing up, checked if the machines had the Agent connected, and discussed setting triggers for the C drive. Another member encountered Prefmon and language pack issues, and put in a ticket. The trigger settings were discussed as well. Title: Troubleshooting Missing Disk Metrics with ControlUp Agent
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Read the entire article here...
How to View Information in Real-Time with EUC Environment in ControlUp
A user asked if information in the console can be viewed in real-time, and was advised that EUC environment needs to be added to the console in order to view this information. Agent deployment is not affected - the steps can be found at https://support.controlup.com/docs/add-xendesktop-site Thank's Landon! This help me!
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Read the entire article here...
Error “there was an error accessing the service” on an EUC environment
A user encountered an error accessing the service in their EUC environment, even when the broker was available and accessible on port 80 and shared credentials were working. They tried port 443 but the same error occurred. It was suggested that they use the Data Collector's installed Citrix PoSh SDK to see why it was failing, but were unable to do so due to no trust between domains. The user suggested it had been working until some days ago. It was suggested to look at the other side as all parts on the ControlUp side were working.
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Read the entire article here...
How to resolve discrepancy in the ‘log off session via script’ community script between User 1 and User 2 in ControlUp?
Two users noticed that a "Log off session via script" action was not working as expected, and discussed ways to troubleshoot the issue. They suggested that one user clear their ControlUp AppData directory or rename the ControlUp Store.xml file before relaunching to do this safely. The other user asked if there was an easier way to find out why the trigger was stopped working, and both suggested checking the event logs on the monitor for related event ID 5000/5005. Support ticket could also be launched if troubleshooting does not reveal the cause.
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Read the entire article here...
Triggering ControlUp Automation with Scoutbees Alerts
A user asked if an alert from Scoutbees can trigger a ControlUp automated action. It was suggested to run scripts using ControlUp Automation to interact with Scoutbees. An idea was proposed to create an error log in the events, and for ControlUp RealTime to trigger an automation from that event. Additionally, writing a script to either put the server into maintenance mode or reboot was considered. ControlUp RealTime currently only has the ability to execute native actions through PowerShell commandlets and the follow up actions can call web hooks.
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Read the entire article here...
Anyone experienced logon issues with Crowdstrike on their VDI?
A user asked about logon issues with CrowdStrike on VDI, especially Citrix. A client has experienced issues on Horizon VDI before, and the current user is seeing slow logon times. Potential solutions include running an analyze logon script, disabling CrowdStrike and improving performance from VMware DEM Manager.
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Read the entire article here...
How to allow scripts / commands to work in ControlUp Edge DX?
A user inquired about needing to do something special to allow scripts/commands to work in ControlUp's Edge DX. It was suggested to move the question to the 'Controlup-edge-dx' channel, and a support worker offered to check in with the scheduled engineer. It was then revealed that the issue was related to solve actions instead of Edge DX, and the discussion was moved to the relevant channel.
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Read the entire article here...
Finding Multiple User Sessions for a Specific Application in ControlUp
A user asked for the best way to see which users are running multiple sessions of the same application. It was suggested to use the "published application usage details report" or the "Session - Activity" report, and to further narrow down the required data, use PowerShell API. It was also mentioned that the result needs to be run on a monitor. The full instruction can be found at https://support.controlup.com/v1/docs/invoke-cuquery#example-6-search-for-all-machines-with-the-name-monitor.
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Read the entire article here...
How to Start a Stopped Service only via ControlUp Trigger?
A user asked if the Start Stopped Services script could be set up to only start the service upon a trigger. The user wanted to use built in features and community scripts and confirmed that Windows Services Monitoring is necessary for this to properly work. A sneak peek was shared - a beta for service monitoring was to be released likely in March 2021.
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Read the entire article here...