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Synthetic Monitoring Related Training & Support Archives

Synthetic Monitoring training and support-related archives from inside the ControlUp Community on Slack.

Avoiding Alert Floods with Multiple Conditions in ControlUp Scoutbees

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Users asked if there was any way to avoid getting flooded with alerts when setting multiple conditions in Scoutbees - one suggestion is to have the scout run every hour and have it alert after a certain number of failed tests. Although this solution is not ideal, another suggestion was to have a user vote for the request on the roadmap and ask for an update. Further, another user suggested introducing Polly for Slack polls instead. The certificate alerts provided by ControlUp are also not ideal.

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Where are ControlUp User Console Credentials Stored?

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In a Slack discussion, the user asked if the username/password for a ControlUp Enterprise User Console on a custom hive is stored in the cloud. @member mentioned that the credentials are stored locally, saved encrypted in the custom hive local db file. For the Cloud hive, these credentials are stored encrypted in the AWS Key Management Service.

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Investigating Logic Monitor Hack Fallout with ControlUp Endpoints Isolated

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In response to the Logic Monitor Hack in a development Org, the endpoints NICs have been disconnected to isolate them from each other and the internet, which may last for a total of 5 days. To investigate potential fallout, the new DEX console has been accessed and some Scoutbees have been disabled. ControlUp Monitors will not be collecting data as all endpoints have been isolated. For edge dx devices, these will keep collecting data while offline, and will ship that out once they have connection.

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The ControlUp Blog – A ‘Technical’ Wealth of Knowledge! 

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As I prepared to write this, I sat back. I tried to think of another company’s blog that was as technical, deep, and truly useful in showing the value their software brings and diving deep and leaving the reader more educated with actionable results. I can only think of one, AND the ControlUp Blog! With that in mind, I recommend adding the ControlUp Blog to your reading list.…

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Help: uptime of a ControlUp Scout could be 0% and Successful Runs :0/0 but when I do a test it works?

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A user asked why a PING scout was running but a HTTP/S scout was not, despite the scout being enabled. They were advised to run "sb-hive.exe debug" from the command prompt in the VDI from the ControlUp management console. Previous discussion can be found at https://controlupcommunity.slack.com/archives/C046DUGB6M9/p1686066701593019. The user was then asked which custom hive version they used.

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