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Synthetic Monitoring Related Training & Support Archives

Synthetic Monitoring training and support-related archives from inside the ControlUp Community on Slack.

Help: uptime of a ControlUp Scout could be 0% and Successful Runs :0/0 but when I do a test it works?

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A user asked why a PING scout was running but a HTTP/S scout was not, despite the scout being enabled. They were advised to run "sb-hive.exe debug" from the command prompt in the VDI from the ControlUp management console. Previous discussion can be found at https://controlupcommunity.slack.com/archives/C046DUGB6M9/p1686066701593019. The user was then asked which custom hive version they used.

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Inviting Users to Scoutbees with Limited Permission

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A user asked why they can't invite a user in Scoutbees and give them only access to Scoutbees. Though integrated with Solve, Scoutbees can't directly invite users, but when the user migrates to DEX, they will be able to separate the different platforms/products. The user has asked Support to create another viewer user with only Scoutbees access.

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How can I create a group-specific offline device alert in ControlUp Edge DX without using static IPs?

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A user asked for help creating an alert in ControlUp Edge DX to detect when a device from a particular group goes offline. It was suggested that the Last Communication property is used to calculate "offline", and a static value could be used in the current alert system. The REST API can be used to get machines that have been offline for a certain amount of time. It was also suggested to look at the bell icon when creating an alert as a list of values with descriptions should be available.

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What are the System Requirements for ControlUp Scoutbees Custom Hive?

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A user asked what the system requirements are for the ControlUp Scoutbees Custom Hive, with 1 CPU and 16GB RAM or 2 vCPU and 8GB RAM suggested as possible options. It was suggested that a certain number of Citrix scouts can be supported by this configuration for reliable testing, although this could be impacted by the version of Citrix Receiver/Workspace used. Network scouts tend to be of light load.

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How to use Scoutsbees Shell Extensions to launch applications

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The user asked if they can run an application as part of a Scout with Scoutsbees shell extensions. It is possible to run anything on the Custom Hive or Powershell.exe as System. Login Enterprise combined with Azure was suggested for migration testing or a new application, but Shell execution would have to run in the Custom Hive and System context. The user wanted to avoid going through separate teams and departments to use the logon script in Scoutbees.

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Investigating Network/Internet Connection Drops with ControlUp Latency Report

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The user asked about a graph showing gaps in latency numbers which indicates a drop in the clients network/internet connection. It was suggested to set up Scoutbees and monitor wifi as part of the issue resolution. Having 3 targets in the latency report and seeing gaps in the same spot for all 3 targets could point to an issue with the user's cable, router, modem or ISP. ControlUP traceroute info might also be helpful.

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Differences Between Solve and Insights by ControlUp

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A user asked about the differences between ControlUp's Solve and Insights. The user was told that Solve is the main interface and Insights will be incorporated into Solve. The webinar https://www.controlup.com/webinars/webinar-optimize-your-daas-environment-with-controlups-next-gen-web-interface/haha is a good source for more information. The user was told that some reports and functions are not yet in Solve and there is a separate license for Solve.

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