It was discussed that it is possible to create a trigger for logical disks to monitor disk space for ControlUp and SQL products. This trigger can also cover physical devices and can be set for a percentage or a specific free space amount. It was advised to use the incident pane to keep track of when the trigger is fired.
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System Stress Related Training & Support Archives
System Stress training and support-related archives from inside the ControlUp Community on Slack.
Troubleshooting Process Memory Usage in ControlUp: Tips and Tricks
A user was having trouble with processes showing as "red" in the console for Memory Working Set, specifically for Outlook.exe. They asked if there was a way to change the 500MB barrier, as this was confusing for 1st line support. Another user suggested looking at the details view in task manager instead of the process view, and also mentioned that stress settings can be adjusted globally for all processes. The user provided a link to a knowledge base article about tuning stress. The original user then shared a screenshot and asked if ControlUp is showing better numbers than the OS. The discussion ended with a humorous remark about not being a memory expert.
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Read the entire article here...
The Importance of Folder Structure for ControlUp Reporting Data
The ControlUp team discusses a recent folder structure change that has resulted in reporting data being split between the old and new directory. It is not possible to move the older data to the new location and there is no way to hide it from other users. The historic data will eventually drop off after a year and will only show under the year selection. Some users have found that the folder structure greatly affects their stress levels, alerts, automation, and reports. It is advised to make changes to the folder structure only for significant reasons as it can still be adjusted for minor projects without impacting the main structure of the historical data.
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Read the entire article here...
Troubleshooting Triggers in ControlUp v9 Beta
A user shared their experience with an issue in the ControlUp v9 Beta 9.0.1470, where triggers for a specific event log were not firing. After upgrading to the latest version, 9.0.1546, and restarting the monitor service, the triggers started working. The user also shared a helpful tip for viewing triggers by clicking on Incidents in the RT console and toggling on the trigger column. They hoped this would help others with the same issue.
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Read the entire article here...
ControlUp, FSLogix, and Citrix DaaS – Users Share Experiences and Questions
A user asked if anyone else has experience using Citrix DaaS and FSLogix with ControlUp. They are not seeing any FSLogix data in the Console and have questions about the System Process showing a lot of disk writes. Another user shared their experience with FSLogix and ControlUp, mentioning that their data started showing right away and they do not run a Windows OS for CIF shares. The first user thanks the second for their input and mentions an issue with Crowdstrike using CPU when the Windows firewall is on.
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Read the entire article here...
Solve Metrics Not Working for Session Stress
A user reported that the Session Stress metrics have stopped working in Solve, but still display in the RTC. Others suggest checking monitors and reopening a support ticket. The user also reports that all other widgets are functioning normally.
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Read the entire article here...
Workaround for Issue with Dashboards for Citrix Delivery Groups
A user asked for a workaround for an issue with dashboards for Citrix delivery groups in ControlUp - when tags are used for the delivery groups, it interferes with the ability to track user experience and other metrics. It is confirmed that the tags are on the Citrix side, and there is speculation that this could be a bug related to changes in the Citrix API/SDK. The issue specifically affects the ability to track Failed Connections per hour.
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Read the entire article here...
ControlUp Console Threshold Discussion
The group discussed the thresholds on the ControlUp console, specifically regarding the color red indicating a value over the threshold. The first line on the diagram may not be an average of 0, but the second line cannot be an average of 0. The conversation was focused on understanding and troubleshooting these threshold values.
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Read the entire article here...
Generating Daily Unregistered Citrix VM Report from ControlUp
A user asked if it's possible to generate a daily report of unregistered Citrix VMs from ControlUp. Another user responded that it can easily be exported using the PowerShell module and further detail was provided. Automation is also possible through a scheduled trigger or SBA. A script in the library was mentioned but the first user was recommended to use the new script. Steps for running the script and setting up automation were detailed.
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Read the entire article here...
Getting Started with Securely Exporting ControlUp Metrics
A user asked if a ControlUp Solve dashboard can be published externally without authentication; it's not possible for security reasons. Alternatives include exporting metrics with PowerShell and HTML and using the Power Platform, or leveraging ControlUp DEX with its username/password authentication. More information on ControlUp DEX can be found at https://support.controlup.com/docs/get-started-with-the-new-dex-platform.
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Read the entire article here...