A user asked about false alarms being triggered on failed machines, and it was suggested to check the Incident tab in the (old) console to see values and to change the trigger to dump all machines, folders, sessions and processes to CSV files in order to analyze the incident. Mitigation strategies such as setting the threshold to at least 1 min was suggested.
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Triggers Related Training & Support Archives
Triggers training and support-related archives from inside the ControlUp Community on Slack.
How to Add a Script to the ControlUp Community Script Library?
A user asked how to add a script to the ControlUp Community Script Library. They were directed to a blog post which outlines the process for sharing, and the user mentioned they had two scripts that they created to provide a report of user profiles reset by Citrix Director and to clear the storage space from reseted profiles. This is suggested to be added to @member's list of community triggers. The Academy can be found at https://cuacademy.controlup.com/
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Read the entire article here...
How to Report and Alert on VM’s with System Event Source “Bugcheck”
It is possible to create an event trigger to alert on virtual machines (VMs) with system event source "bugcheck" through email (or webhook and a few other options). However, this would only work when the event is occurring, not for past events. If the event relates to a blue screen, the agent might be gone and it won't alert. To solve this, it is suggested to set a trigger when the VM status goes from error to ready and run a script to check for that event.
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Read the entire article here...
Help With Logging off Issues in Citrix VDA Environments using ControlUp
A user encountered a 'logging off' status in a Citrix VDA environment. After selecting 'log off' option, the process takes longer than usual and, if the user tries to reconnect the next day, they get a message. ControlUp can help with this situation, either setting an automated action to reboot the system for single sessions, or putting the machine into maintenance mode for multi-session hosts to prevent new connections. In case of one user assigned to the system, killing the processes one by one can help. Further information can be found on Citrix's support article: https://support.citrix.com/article/CTX891671/graceful-logoff-from-a-published-application-renders-the-session-in-active-state.
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Read the entire article here...
Investigating Error State in Horizon Machines with Solve and Realtime DX
The discussion focused on issues with machines going into Error state with Horizon, and the Status from Solve and whether View and Solve views should be the same. After several insights, it was concluded the best way is to open a support ticket. Realtime DX and Solve should show the same status as Citrix and the user should open a support ticket for further investigation.
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Read the entire article here...
Ideas for Reports Showing ControlUp Success in the Environment
The user was looking for a report which would show what ControlUp had been doing in their environment and to spot trends week-over-week. It was suggested that the Incidents Pane in the Realtime Console and the Environment Assessment report in Insights be used to look at performance-related data. Reports in Solve, documenting and highlighting successes for ControlUp, and automations enabled in the Automation Module were all suggested as well. Additionally, there is a new in-product report which will present data out of the box.
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Read the entire article here...
How to Configure a ControlUp Alert Trigger for 90% of Maximum Index
A user asked how to set up an alert concerning the “Smart-X ControlUp Term License stack” with a trigger of 90% of the maximum available index. Dennis provided guidance to configure an alert if the licensed volume goes above the licensed volume using Splunk. The ControlUp version used is 8.6.0.192.
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Read the entire article here...
Investigating Unexpected Alert Triggers in ControlUp
A problem occurred when seemingly unrelated events caused the trigger monitoring the lab's pools to be reset and send off alerts. It seems to have been caused by a logged-out and then logged-back-in monitor service account. It is being investigated if something else forced the logout or if it is expected behaviour. To stop alerts from firing when the account signs back in, it is suggested to uncheck the "Include folders that were just discovered" checkbox. As the monitors use an in-ram database, if restarted the previous states are not remembered.
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Read the entire article here...
Troubleshooting Issues Using Trigger with ALD Script in ControlUp
A user was having issues with Trigger and ALD script. It was suggested to check the security event log size, if the regional settings match, as well as other troubleshooting steps. The user thanked the team for their quick response. There was some brief off-topic banter about billing and working hours.
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Read the entire article here...
Fixing an Issue with Outputting Scheduled Tasks Trigger Info
A user encountered an issue when running a script for pulling in a scheduled tasks trigger info. The output created an index that was empty and when clicked it showed a blank page. With the help of @member, they were able to create a script that would output details from the Trigger including StartBoundary, DaysOfWeek, WeeksInterval, DaysInterval, and NextRunTime. It was suggested that specific values may have been an issue with the output, but it was not concluded.
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Read the entire article here...