A user was looking for an alert to fire when a specific account logs in to a specific machine. The suggestion was to use a User Logged In trigger with a quick filter, and they figured out in the end that the issue was with the domain\username not just username.
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Triggers Related Training & Support Archives
Triggers training and support-related archives from inside the ControlUp Community on Slack.
How Can I Create an Alert in Solve ControlUp for Users When OneDrive.exe Isn’t Running?
I am using Solve ControlUp website and wanted to reach out too see if you guys could guide me in the right direction on creating an Alert for my users.
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Read the entire article here...
Alternative Way to Check User Processes with ControlUp Triggers
A user suggested having a floating window with the processes of a user when the "Navigation to sessions/overview" is clicked, as a way to check for CPU, RAM, disk or network spikes when their "User Input Delay" exceeds a certain threshold. Another user suggested using the „dump views to disk” follow-up action in triggers as an alternative. This follow-up action can be used to select the views needed and create CSVs or XLS files for further investigation. Information about this can be found at https://support.controlup.com/docs/setting-up-triggers.
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Read the entire article here...
Troubleshooting ControlUp Trigger Not Working
A user was having trouble with their trigger not working, and questions were raised about setting values and checking boxes. It was suggested to remove "from this state" as it was optional, and to try setting a filter of from: greater than 30 to: less than or equal to 30. It was also noted that in the upcoming release of 9.0, this feature of seeing free space for mapped drives and being able to alert on them would be available. Finally, it was suggested to remove "from this state" and check if the monitor had to be restarted.
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Can I remove\organize\curate the list of ControlUp Script Actions in the right-click context menu?
The user asked about curating the right-click action list in ControlUp - by using a prefix with the company and script name, the scripts can be filtered and found more easily in the Console. Renaming a community script with a prefix may orphan it from future updates. Virtual Expert rules can also be used to organize the columns. The user also mentioned using Site Monitor on a trigger to dump a CSV onto a share.
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How to Automate Klling Disconnected Sessions with ControlUp
A new user asked about automating the killing of 100 to 150 disconnected sessions, and was advised to use Script-Based Actions. It was recommended to join the free Administrator course offered by ControlUp to learn more, as well as rechecking out the self-paced recording video piece on the triggers. Additional help in creating a trigger was offered.
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How to push metrics from ControlUp to ServiceNow ITOM – metric data ONLY?
The user asked how to push metrics from ControlUp to ServiceNow ITOM. Monitor exports and scheduled triggers can be used for this, as well as improved APIs when they become available in the future. Links to relevant resources are provided at https://support.controlup.com/docs/export-settings and https://support.controlup.com/docs/monitor-cluster-powershell-fields-by-table.
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EUC Environment Cloud Connection Disconnection Issues with ControlUp
Users are experiencing multiple disconnects/reconnects with their EUC Environment cloud connection daily which is causing issues in the ControlUp console, false reports of failed desktops, and data disappearing when navigating Solve. A ticket was raised four years ago but no resolution has been provided. Support suggested rebooting data collectors and adding resources but it is believed the issue lays with Citrix's API blocking connections. ControlUp is actively working with Citrix to resolve the issue.
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Is There a Limitation on Filters in ControlUp Solve?
The user asked if the filters were limited to 5, and it was suggested that triggers could be used to watch 10 users in real-time. Another response offered an alternative, recommending using the search feature with | in between the names in the console. It appears that there is no known limitation here.
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Read the entire article here...
Tackling Peak User Input Delay (secs) with ControlUp
Trentent gave advice seeking to identify why application performance on physical machines had a peak user input delay up to 15 seconds - the default trigger priority boost for processes has a threshold of 300ms. Edge DX was installed and CPU spikes were not observed. It was fixed in the Beta 2 for Windows and can be due to any number of causes such as latency with proxies and disk issues. User input delay can be inspected with the newest agent.
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Read the entire article here...