A user asked for help troubleshooting an alert to send an email when free space on a disk is less than 15GB. The user found that the alert only fired after restarting the monitor or agent. After further investigation and advice from another member, the user learned that triggering the alert requires the free space to cross the threshold from a greater to lower value, and that creating a series of triggers at each threshold is necessary to ensure that alerts are triggered as needed.
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Triggers Related Training & Support Archives
Triggers training and support-related archives from inside the ControlUp Community on Slack.
Customizing Widgets and New Analytics in ControlUp Solve
The conversation began with customers asking for the ability to filter applications in widgets, blacklisting or whitelisting them. ControlUp is now excluding ControlUp processes and allowing customization of widgets in the upcoming Solve release. In addition, there will soon be a new analytic report for machines with high CPU. Finally, users can use Export-CuQuery to create a workaround to get data on applications crashing or hanging.
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Read the entire article here...
Investigating Unusual Behavior on ControlUp VDI’s
ControlUp experienced weird issues in their environment, where VDI's were ignoring all policies and scanning their drive. Microsoft Defender Engine 4.8.2210.6 was identified as the cause and a rebuild was done using the latest 4.8.2211.5 engine to fix it. Other users were asked if they have experienced a similar issue. It was further clarified that the engine was not supposed to be scanning the drives but the process itself was pulling data from the PVS server. Investigations found that most systems couldn't give the version of the process and the instances that did didn't show any spike in I/O.
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Read the entire article here...
Can $(username) be Used as a Variable for Windows Event Alert Templates?
A user asked if $(username) could be used as a variable in an alert template for Windows events. This is not possible, but the value can be seen in the Incident pane if the variable is included in the trigger criteria. This was confirmed with testing. The Template variables can be found in Google Sheets.
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Read the entire article here...
Monitoring/Remediating VMware Horizon VDI with Triggers and Scripts
The user is looking for input on triggers and scripts to monitor/remediate VMware Horizon VDI environments. They recommended using a logon script triggered when a slow logon threshold is reached. Tuning the timing parameters and enabling extra logging is suggested.
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Read the entire article here...
Troubleshooting an Idle Sessions in Winlogon.exe
A user experiences an active but idle session they can't remove, despite trying to kill the processes in the console. Restarting Profile Management and checking AV exclusions have been suggested, as well as adding processes to Reg for Logoffmodules and using a Logoff Trigger. The parent process is Winlogon.exe. https://cuacademy.controlup.com/ can be accessed for further support.
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Retention of Logged Events in ControlUp Management Console
In the ControlUp Management Console, events are logged for a default period of 60 minutes; this data is stored in-memory and reset when the console is reopened. For searching and analysing Windows Event from the past 14 days, the Incidents pane can be used. To access older events, community incident triggers should be disabled.
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How to set a ControlUp Trigger with multiple schedules?
Users discussed finding a clean way to set a trigger with multiple schedules for monitoring Horizon services. It was suggested to use a PowerShell script with IF logic for this. To prevent getting emails when the server closes for patching, a maintenance window could be set, with a different action taken if the service is down for more than 30 minutes. ControlUp's Realtime DX can be used to set a custom schedule. An example script was provided, which requires the user to edit it with the event IDs they want to monitor for and any services to be excluded. This thread can be added to the FAQ page.
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Read the entire article here...
Setting up Alert for Remote On-Prem Servers in ControlUp
Several users asked about creating an alert to notify them if two on-prem servers are offline longer than 10 minutes. It was suggested to set up a script to check the servers and additional metrics every 10 minutes, run a Scout to test ports for the service, or use the ‘System Down’ trigger in Console (RealtimeDX). A brainstorm session was organized for the next day to further discuss the issue.
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Read the entire article here...
Event-Based Triggers for Disk Space Monitoring
A user asked if it is by design that an advanced trigger set up for disk space below 10% runs only when the value of the free space changes. It was confirmed that triggers are event based, and two solutions were mentioned - restart the Monitors or add another event such as CPU utilization, which can frequently cross the threshold. CPU utilization was confirmed as the latter approach used.
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Read the entire article here...