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Unified Communications Related Training & Support Archives

Unified Communications training and support-related archives from inside the ControlUp Community on Slack.

Improving Survey Sentiment Features in ControlUp

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A user inquired about adding an action button to the Survey Sentiment feature in ControlUp to run remediation scripts. This is not currently possible, but may be part of the company's roadmap. They do have a user voice on the topic. There is a highlighted link in their documentation, but it is for the opposite function (triggering an automation from a survey). The user also asked if there are any plans for more data insights on root cause level analysis in UCC feature and mentioned that the device name column shows no data. The team responded that they are planning to expose the Sentiment Results API for third party tool use and will try to enable this capability within the product in the future.

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ControlUp’s Expansion Plans – Integrating with Other IT Towers and Services

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ControlUp is looking to expand their capabilities to support other IT towers such as SD, RDS, and SCCM. There is a request for Jira integration and a suggestion to open a uservoice for SD. A user shares that they are experimenting with n8n as an intermediary between ControlUp and other systems. The possibility of passing data from n8n to an openai ai agent is mentioned. Another user suggests using a plugin on ServiceNow ticket page for troubleshooting and a ControlUp Enrich integration is discussed. The potential for customization through ControlUp's open API is also mentioned.

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Creating Triggers in ControlUp for Outlook Inbox Monitoring

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A user inquired about creating a trigger for Outlook Inbox on a server, and received a response suggesting the use of ControlUp to run a script using PowerShell and the Outlook COM Object. The script would then check and report the number of items in the Inbox. An example code was also provided. This solution was provided by Yoni and can be implemented through ControlUp.

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Troubleshooting Duplicating Monitors in ControlUp Solve

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Monitors are occasionally duplicating in Solve under the Machines node. A known bug in 9.0.0, this issue was improved in 9.0.5 but may not be fixed completely until 9.1. @member is currently working on resolving known bugs for this feature and is willing to troubleshoot the issue together. It's recommended to upgrade to the latest 9.0.5 build to potentially resolve some of the issues. The duplicating monitors may be more than just a visual quirk, but it's assigned to a specific role and doesn't affect other functionality.

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Troubleshooting Pagerduty Integration in Scoutbees

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A user shared their experience trying to set up a Pagerduty integration in Scoutbees. They mention encountering difficulties as Pagerduty's webhook is considered more of a REST API call instead of following the "webhook standard." However, it is possible that Pagerduty has updated this. A workaround suggested is to use Pagerduty's email integration. URL mentioned: https://buttercms.com/blog/webhook-vs-api-whats-the-difference/

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ControlUp Academy: Metrics Dashboard Suggestions for Omnissa Horizon Customers

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A discussion took place about what metrics an Omnissa Horizon customer may want on a dashboard. Some suggestions were for metrics about pods, connection servers, and virtual desktop infrastructure (VDI) as well as user access gateway (UAG) metrics and creating custom reports with data collected by ControlUp. There was also mention of creating historical reports and making the process of creating custom reports easier within the ControlUp Analytics feature. The team will gather more information and report back.

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ControlUp Community Radio – Episode #15 – A Conversation with Antony Awaida & Andy Tynes of Apporto

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Join us for Episode #15 of ControlUp Community Radio, where host Douglas Brown sits down with Antony Awaida, Founder and CEO of Apporto, and Andy Tynes, Head of Sales and Alliances. In this episode, Antony and Andy share the story of Apporto’s growth, its leadership in the education sector, and plans to expand into other industries. They discuss Apporto’s unique cloud-based approach to EUC, innovative technology, and how they’re reshaping the VDI market.…

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