Troubleshooting Deployment of ControlUp Mac Agent through Jamf

ControlUp users discuss deploying the ControlUp Mac agent through Jamf and possible errors with tenant and code. Troubleshooting advice is given, including recommended locations for script and potential issues with SSL inspection on network. One user also mentions having a script for installing the Mac agent through Intune.

Read the entire ‘Troubleshooting Deployment of ControlUp Mac Agent through Jamf’ thread below:

Anyone just Jamf to deploy the controlup install for mac?

I have several customers who do but they didn’t need any help from us. Maybe @member can help a hand 🙂

Thanks @member

Happy to help @member you can DM me then we can start a chat

I just built a bash script to download the file and run the commands but it gives an error about the tenant

#!/bin/bash

# URL of the DMG file

URL=""

# Output file name

OUTPUT="ControlUp_Agent_Manager.dmg"

# Get the current user’s Downloads directory

DOWNLOADS_DIR="${HOME}/Downloads"

# Full path to the output file

OUTPUT_PATH="${DOWNLOADS_DIR}/${OUTPUT}"

# Log file path

LOG_FILE="${DOWNLOADS_DIR}/ControlUp_Install.log"

# Use curl to download the DMG file

curl -L -o "$OUTPUT_PATH" "$URL"

hdiutil mount -nobrowse $OUTPUT_PATH

sudo "/Volumes/ControlUp Edge DX/Updater" –install [mytenant.sip.controlup.com](http://mytenant.sip.controlup.com) –code mycode &> "$LOG_FILE"

diskutil eject /Volumes/ControlUp\ Edge\ DX

rm -f $OUTPUT_PATH

#removed

This is what im doing ,

If i may ask why do you put it in the Users Downloads ?

why not put it in the Users/Shared/ ?

is not managed by SIP or any restrictions

i was testing on my mac with my own account, so right now its just a script i run manually so i can quickly get to my downloads folder (not a mac guy)

so it does mount and run the command, its just giving the tenant error and not sure why

If you run the commands in terminal does it work then ?

Not a script

no i did try it manually as well

same result

i manully ran each line of the script and it all works, but when you get to the sudo install command thats when the tenant error comes up

Ok

Open the dmg on you Mac run the PKG that’s inside

During the installation it will ask for the tenant Id and code

Does that work ?

the tenant supplied was not verified by the consolupserver

these are the tenant and code from the download page in my controlup console

Does windows or Linux install work ?

yeah windows is fine

ugh nvm

stupid ssl inspection on the network

sigh..Thanks!

Oh fixed ?

yeah

forgot on jamf we dont have our certs deployed yet like we do on intune, so ssl inspection wasnt working

I also have a script to install the mac agent using intune

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