A user asked about data disappearing from the grid view in DEX, and other users suggested reaching out to CU support and checking for delays in traffic. Some users also shared past experiences with under-resourced monitors causing similar issues. Dark mode screenshots were also shared, and the potential for network traffic issues was mentioned.
Read the entire ‘Troubleshooting Disappearing Data in DEX with ControlUp Support’ thread below:
Question regarding DEX, in VDi / DaaS view the grid view data disappears every few seconds then comes back, any idea why?
Reach out to CU support and ask for a health check on your monitors. they prob under resourced, Also could be Proxy relayed check to see if there are delays on the out bound traffic
is there gaps in ur historical monitoring?
Many thanks Luke, I did wonder if it was the co-ordinators, we are using MSP mode, multiple sites / forests etc
Also no gaps in historical data
i’d reach out to support have a good chat wit them the monitors are Key the data comes from them if they are under resourced or is traffic is getting delays u will see what u are
Will do thanks again, appreciate the response and advice
let me know how it gose’s if u don’t mind, curiosity 😉
of course 🙂
Just for clarification: what do you mean with disappears? Just completely blank? Blank with a message?
he has a second image saying Currently there is no data availble
Dark mode slack with dark mode screenshots. Missed it
haha
Yeah, that’s likely monitor connectivity related
i seen it before were site was well under resouced on monitors added more RAM and all good
but also say site whiten there site behind there proxy. they confirmed issue with proxy and internet trafic
fine when i do it out side. thats why also suggests my be a network tarfic slow or bottle neck
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